Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Welcome to InfoDEN Pty Ltd, an Australian software company that focuses on creating specialized solutions for Hospitality Interfaces and PABX call logging, as well as telephone call accounting and billing software. At InfoDEN, we believe that delivering high-quality products is just the beginning of meeting our clients’ needs; we also prioritize exceptional customer service to ensure our clients receive a comprehensive solution that meets their expectations. Our current offerings include the PABX Call Logger as well as more than 30 different Hospitality Interfaces. For further details about InfoDEN's products or services, please reach out to our Sales Manager. We take pride in developing all of our Interfaces in-house, which allows us to tailor our standard PMS Hospitality Interfaces to incorporate additional custom features as necessary. Although a development fee may be applicable depending on the complexity of the requested customizations, we often absorb the development costs in most instances to benefit our clients. This commitment to customer satisfaction underscores our dedication to providing not just products, but also a partnership with our clients.
Description
Gain complete insight into your organization's telephone call metrics through dynamic graphical web reports. Create personalized live dashboards featuring detailed call statistics that enhance your business intelligence efforts. Whenever a call is placed to or received by your organization, your phone system generates a small log that captures essential details about the interaction. This log typically includes at least the date and time of the call, its length, and the originating and receiving phone numbers. Call logging refers to the process of gathering and analyzing these logs, followed by providing statistical presentations and reports based on them. The formats and methods for collecting call logs can vary significantly among different phone systems, making their interpretation a specialized skill. Fortunately, with our extensive experience across more than 250 distinct phone systems, our solutions simplify this complexity. As a result, regardless of your phone system's configuration, your call data is displayed in a clear and universally understandable format, ensuring accessibility for all users. This ease of understanding empowers organizations to make informed decisions based on their communication patterns.
API Access
Has API
No
API Access
Has API
No
Integrations
RMS Cloud
No
Storable Newbook
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
InfoDen
Country
Australia
Website
www.infoden.com.au
Vendor Details
Company Name
Tri-Line
Founded
1999
Country
United Kingdom
Website
www.tri-line.com
Product Features
Call Accounting
By-Extension Reporting
No
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
No
Who Answered Log
Yes
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes