Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With a rich legacy of pioneering logistics software tailored for NVOCCs, Freight Forwarders, and BCOs, elevate your logistics operations by transitioning to the Info-X unified digital platform. Since 2001, Info-X has established itself as a global frontrunner in delivering Transportation Management System solutions and facilitating digital transformation for prominent NVOCCs, Freight Forwarders, Shippers, and Carriers. Our expertise lies in revolutionizing logistics firms through advanced automation technologies, strategic process re-engineering, and comprehensive global service delivery. We take pride in contributing to numerous success narratives, and our dedication to customer satisfaction positions us at the helm of the Logistics Internet Revolution. By offering tailored solutions, we assist global logistics companies in reducing expenses, enhancing service quality, and achieving greater supply chain oversight and transparency. Our all-encompassing digital logistics platform empowers NVOCCs, Freight Forwarders, Shippers, and Carriers to innovate and strive towards fully autonomous logistics, ultimately reshaping the logistics landscape for the better. As the industry evolves, we remain committed to fostering advancements that benefit all stakeholders.
Description
ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa
No
Oracle E-Business Suite
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Info-X Software Technology
Country
India
Website
www.infoxusa.com
Vendor Details
Company Name
Path Infotech
Country
India
Website
www.servitiumcrm.com
Product Features
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
Yes
Transportation Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes