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Description
Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board.
Description
Our intelligent chatbots are crafted to comprehend customer concerns and deliver precise, customized answers promptly. By utilizing AI-powered chatbots, businesses can offer round-the-clock automated customer assistance, significantly shortening response times. These chatbots are adept at identifying customer problems and delivering bespoke solutions to inquiries in real time. Harnessing AI technology allows for immediate insights into customer service workflows, ultimately enhancing customer satisfaction levels. Additionally, customers always have the option to request human support, allowing seamless transitions to live agents when the chatbot's assistance falls short, ensuring a comprehensive support experience. This combination of AI and human interaction creates a robust customer service strategy that can adapt to various needs.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Zendesk
Zoho CRM
Integrations
Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$24 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/conversational-ai/
Vendor Details
Company Name
ResolveAI
Website
resolveai.co
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant