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Description

Index by Pinger is a communication platform tailored for small businesses to enhance their customer interaction capabilities. It offers a range of features including a dedicated business phone line, automated responses for unanswered calls, and comprehensive contact management that includes notes and tagging for customers. Additionally, users can schedule appointments seamlessly through Google, Outlook, or iOS calendars, making it easier to stay organized. The platform also supports payment processing through popular services such as PayPal, Venmo, and Square, enabling businesses to receive payments directly through their text conversations. To further bolster their online presence, businesses can easily gather customer reviews by directing clients to their Google business review pages. With handy tools like text shortcuts, customizable templates, and collaborative features for team sharing, Index is designed to optimize communication and improve customer service for small enterprises. This comprehensive approach not only simplifies interactions but also empowers small businesses to thrive in a competitive market.

Description

With 97% of your clientele owning a smartphone, you have a remarkable chance to connect with them through a device they consistently carry. Our team is dedicated to assisting you in unlocking the full potential of mobile messaging. In today’s landscape, ethical debt collection is crucial; businesses must secure payments while recognizing that many customers face challenges and require personalized support. Our award-winning Mobile Collections platform enables you to find the perfect balance between these needs. By adopting a mobile-first customer notification strategy, you can minimize the costs associated with missed appointments, enhance customer loyalty, and reduce service expenses. The options available range from straightforward yet impactful SMS to interactive two-way communications. Customers prefer to interact with brands through their favored platforms, such as WhatsApp, SMS, and RCS, while brands desire a streamlined way to handle all customer interactions. Our comprehensive omnichannel chat platform is designed to facilitate this process efficiently and effectively. By integrating these tools, you can transform customer engagement and improve your overall service delivery.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
Apple Calendar Yes 
Arlo Training Management Software No 
GoldMine CRM No 
Google Business Profile Yes 
Google Cloud Platform Yes 
PayPal Yes 
Peppermint CX365 No 
PetLinx No 
SEGMENTAIL No 
Square POS Yes 
Totality No 
Venmo Yes 
WhatsApp No 
Wufoo No 
Zapier No 
Zendesk No 

Integrations

Microsoft Outlook Yes 
Apple Calendar No 
Arlo Training Management Software Yes 
GoldMine CRM Yes 
Google Business Profile No 
Google Cloud Platform No 
PayPal No 
Peppermint CX365 Yes 
PetLinx Yes 
SEGMENTAIL Yes 
Square POS No 
Totality Yes 
Venmo No 
WhatsApp Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$24.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$92 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Pinger

Founded

2005

Country

United States

Website

getindex.com

Vendor Details

Company Name

esendex

Founded

2001

Country

United Kingdom

Website

www.esendex.co.uk

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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