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Average Ratings 0 Ratings

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features
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support

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Description

Index One provides a trusted holistic index calculation platform delivering fast, flexible and scalable index solutions to build indices based on custom strategies, as well as provide benchmarking, backtesting, rebalancing and corporate actions capabilities.
 Leverage our modular cloud-based indexing tools and premier client service to utilize, build or own indices.

Description

OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Bloomberg Yes 
Eikon Yes 
Google Cloud BigQuery No 
Google Cloud Storage No 
Google Data Studio No 
Google Workspace No 
Microsoft 365 No 
Microsoft Power BI No 
Oracle Cloud Infrastructure No 
Tableau No 

Integrations

Bloomberg No 
Eikon No 
Google Cloud BigQuery Yes 
Google Cloud Storage Yes 
Google Data Studio Yes 
Google Workspace Yes 
Microsoft 365 Yes 
Microsoft Power BI Yes 
Oracle Cloud Infrastructure Yes 
Tableau Yes 

Pricing Details

$90 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Index One

Founded

2019

Country

United Kingdom

Website

indexone.io/solutions

Vendor Details

Company Name

OmniIndex

Country

United States

Website

www.omniindex.io

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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