Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Location Behavioral Biometrics utilizes the distinctive location-based behaviors of individual users to develop a dynamic location fingerprint that is challenging for fraudsters to replicate. This innovative approach serves as a powerful tool for financial institutions and retailers, effectively mitigating risks associated with new account fraud and account takeover. By leveraging network signals alongside on-device sensor information, our advanced location technology crafts unique behavioral patterns that facilitate accurate user identification and authentication. Notably, our solution operates without relying on personally identifiable information (PII) and functions seamlessly in the background, ensuring a secure and smooth user experience. Furthermore, it enables the validation of addresses globally through real-time location data, while also detecting location spoofing tactics commonly employed in identity fraud and account takeover schemes. Additionally, it identifies anomalies to prevent fraudulent activities such as unauthorized accounts, logins, and transactions, thereby thwarting organized fraud operations. Finally, our system empowers your identity verification processes with immediate access to location data, enhancing overall security.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Incognia
Country
United States
Website
www.incognia.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Product Features
Authentication
Biometric
Yes
Credential Management
Yes
Knowledge-Based Authentication
No
Mobile Authentication
Yes
Multifactor Authentication
Yes
Out-of-Band Authentication
No
Policy Management
Yes
Self Service Portal
Yes
Single Sign On
Yes
Social Sign On
No