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Description

In today's business environment, managing spreadsheet risks and navigating low-code/no code platforms and open source tools is crucial. These resources are extremely valuable, but they also come with risks, such as inaccurate data, outdated information, and compatibility problems with your production systems. Your business can be put at risk if your IT team does not know the extent of open-source and low-code software deployments within your organization. Incisive Analytics Basics gives you the power and knowledge to identify, manage and mitigate these risks. Learn how to navigate the chaos of "unknown unknowns", and gain current knowledge about critical analytics assets, such as spreadsheets and low-code/no code and open-source software. Ensure accurate, consistent, and secure analysis of spreadsheets, open-source, low-code/no code, and other critical applications.

Description

Transform your IT and enterprise workflows with AI-driven solutions that enable rapid service launches, enhance productivity, and create exceptional user experiences by reimagining ITSM/ESM through predictive and generative AI. Simplify operations, minimize complexity, foster collaboration throughout your organization, and accelerate business outcomes. By harnessing the power of predictive and generative AI, alongside automation and low-code/no-code solutions, you can significantly improve enterprise efficiency. Deliver an engaging, omnichannel experience that satisfies employees, partners, and customers alike. Achieve service request resolution up to 50% faster with agile ITSM/ESM functionalities on a unified, lightweight platform fueled by innovative AI technology. Expedite service management and deployment with intuitive low-code and no-code capabilities, allowing teams to swiftly adapt to changing needs. Automate your service requirements and eradicate manual operations with scalable solutions designed to accommodate teams of any size, paving the way for a more streamlined future. The integration of AI into your workflows not only optimizes processes but also empowers your workforce to focus on strategic initiatives.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
BMC Helix ITSM No 
Concourse Yes 
Entellio No 
Jira No 
Microsoft Dynamics 365 No 
Microsoft Intune No 
ServiceNow No 
Tata Communications No 
Xcellerator Yes 

Integrations

Amazon Web Services (AWS) Yes 
BMC Helix ITSM Yes 
Concourse No 
Entellio Yes 
Jira Yes 
Microsoft Dynamics 365 Yes 
Microsoft Intune Yes 
ServiceNow Yes 
Tata Communications Yes 
Xcellerator No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Incisive Software

Founded

2009

Country

United States

Website

incisive.com/solution-overview/

Vendor Details

Company Name

SymphonyAI

Founded

2017

Country

United States

Website

www.symphonyai.com/itsm/apex-platform/

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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