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Description
IncidentMonitor™ stands out as a sophisticated and adaptable IT Service Management (ITSM) solution. Originating from our Canadian headquarters, it has been developed, launched, and maintained since 1999 by Monitor 24-7 Inc., resulting in a robust user community across North America and Europe. The platform comes equipped with essential functionalities, features, and best practice templates that encompass ten ITIL processes, human resources processes, customer feedback surveys, and more, all readily available for immediate use. Beyond its role as an application for IT and ITIL support, IncidentMonitor™ serves as a comprehensive Service Management framework, featuring an integrated Workflow Engine, a Self Service Portal, and a Service Catalog Designer. The absence of a modular approach empowers organizations to broaden their service delivery capabilities beyond just the Service Desk, effectively enhancing operations across various departments. As a result, IncidentMonitor™ not only streamlines IT processes but also fosters a culture of efficient service management throughout the entire organization.
Description
Morphis Transformer for Automated COBOL Refactoring from Mainframe to Serverless Cloud Solutions When transitioning workloads from a mainframe environment to the cloud, organizations typically consider two main strategies: Re-hosting, which is a straightforward method that maintains the original code with minimal alterations, and Refactoring, a more thoughtful strategy that involves creating new applications in contemporary programming languages derived from legacy systems. Initially, Re-hosting may seem more advantageous due to its lower costs and reduced risks. However, when leveraging high levels of automation in Refactoring, both Re-hosting and Refactoring can be executed in projects that exhibit comparable timelines, risks, and expenses. In this context, we present the Morphis Automated Refactoring approach, specifically designed to facilitate the migration from COBOL/CICS OLTP applications to modern single-page applications, utilizing JavaEE or .NET server logic while seamlessly integrating with cloud-native services. Additionally, this innovative methodology enables organizations to optimize their overall expenses significantly. Ultimately, embracing such a transition can pave the way for enhanced efficiency and agility in application development.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$21 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Monitor 24-7
Founded
1999
Country
Canada
Website
www.monitor24-7.com/pages/incidentmonitor
Vendor Details
Company Name
Morphis Tech
Country
Portugal
Website
morphis-tech.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management