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features
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support

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Description

IncidentHub monitors the public status pages of your third-party services to alert you when incidents occur.

Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Azure Monitor No 
Discord Yes 
JAMS Scheduler No 
Microsoft Azure No 
Microsoft Teams No 
PagerDuty Yes 
PowerShell No 
Python No 
ServiceNow No 
Zendesk No 

Integrations

Slack Yes 
Azure Monitor Yes 
Discord No 
JAMS Scheduler Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
PagerDuty No 
PowerShell Yes 
Python Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

$19/month
$19/month or $190/year
Free Trial Yes 
Free Version Yes 

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IncidentHub

Founded

2024

Country

India

Website

incidenthub.cloud/

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Product Features

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

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