Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Incident Index streamlines the process of conducting structured root cause analyses and producing incident reports that are ready for stakeholders, eliminating the need for the traditional post-incident write-up. Rather than gathering disparate notes and compiling them into a document at a later time, it facilitates the RCA session directly, documenting the timeline, causal factors, and employing the 5 Whys methodology in real time, resulting in an immediate output as the analysis unfolds. Designed to address the common frustration of having to rewrite incident reports following each review, Incident Index introduces a straightforward, session-oriented workflow that enhances team alignment during discussions. As a result, teams can exit the meeting equipped with a comprehensive RCA and a report that is promptly available for sharing with leadership or clients, ensuring transparency and efficiency in communication. This innovative approach not only saves time but also fosters collaboration, making incident analysis more effective and actionable.
Description
Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Slack
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$15/user/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Incident Index
Founded
2026
Country
United States
Website
incidentindex.com
Vendor Details
Company Name
Runframe
Founded
2025
Website
runframe.io
Product Features
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No