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ease
features
design
support

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Write a Review

Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Description

Your organization's knowledge is scattered across various formats such as PDFs, spreadsheets, wikis, and ERP exports. Traditional retrieval augmented generation (RAG) techniques can only extract the top-K similar snippets, which is adequate for brief summaries but inadequate when precise and comprehensive answers are required. Vedana adopts a structure-first methodology, allowing you to define your domain through anchors, attributes, and connections. It systematically ingests your data into a categorized knowledge graph, enabling AI agents to investigate it incrementally: performing graph queries, vector searches, and compiling answers from actual data. In this setup, the language model interprets the information while the data remains the authoritative source. The advantages you gain include: - Precise figures: obtaining specific prices, dates, and statuses directly from the graph - Comprehensive outcomes: guaranteeing that all relevant records are included without omissions - Multi-step reasoning: connecting product information to categories, regulations, and documents seamlessly - Traceability: ensuring that every answer is linked back to specific nodes, edges, and data segments - Consistency: delivering the same results with identical queries and processes Additionally, the system comes with built-in evaluation using gold-standard datasets and is compatible with any language model. It can be deployed as open-core, managed cloud, or on-premises solutions, with pilot implementations available in just four weeks. This approach not only enhances accuracy but also fosters a deep understanding of the interconnected data landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Genesys Cloud CX Yes 
NTT Cloud Communications Yes 
NiCE Workforce Management (WFM) Yes 
Salesforce Yes 
TCS BaNCS Yes 
Zendesk Yes 

Integrations

Genesys Cloud CX No 
NTT Cloud Communications No 
NiCE Workforce Management (WFM) No 
Salesforce No 
TCS BaNCS No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Vendor Details

Company Name

Epoch8

Founded

2017

Country

Georgia

Website

e8.team/

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