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Average Ratings 0 Ratings
Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
Description
Your organization's knowledge is scattered across various formats such as PDFs, spreadsheets, wikis, and ERP exports. Traditional retrieval augmented generation (RAG) techniques can only extract the top-K similar snippets, which is adequate for brief summaries but inadequate when precise and comprehensive answers are required.
Vedana adopts a structure-first methodology, allowing you to define your domain through anchors, attributes, and connections. It systematically ingests your data into a categorized knowledge graph, enabling AI agents to investigate it incrementally: performing graph queries, vector searches, and compiling answers from actual data. In this setup, the language model interprets the information while the data remains the authoritative source.
The advantages you gain include:
- Precise figures: obtaining specific prices, dates, and statuses directly from the graph
- Comprehensive outcomes: guaranteeing that all relevant records are included without omissions
- Multi-step reasoning: connecting product information to categories, regulations, and documents seamlessly
- Traceability: ensuring that every answer is linked back to specific nodes, edges, and data segments
- Consistency: delivering the same results with identical queries and processes
Additionally, the system comes with built-in evaluation using gold-standard datasets and is compatible with any language model. It can be deployed as open-core, managed cloud, or on-premises solutions, with pilot implementations available in just four weeks. This approach not only enhances accuracy but also fosters a deep understanding of the interconnected data landscape.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Genesys Cloud CX
Yes
NTT Cloud Communications
Yes
NiCE Workforce Management (WFM)
Yes
Salesforce
Yes
TCS BaNCS
Yes
Zendesk
Yes
Integrations
Genesys Cloud CX
No
NTT Cloud Communications
No
NiCE Workforce Management (WFM)
No
Salesforce
No
TCS BaNCS
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/
Vendor Details
Company Name
Epoch8
Founded
2017
Country
Georgia
Website
e8.team/