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ease
features
design
support

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Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Description

Nearly every search query related to Big Data yields an overwhelming number of results, making it nearly unmanageable to sift through them effectively. Individual users possess distinct requirements, and relying solely on user queries alongside broad data statistics often fails to yield valuable outcomes. Fields such as eDiscovery, healthcare, finance, law enforcement, consulting, and academia require the capability to swiftly locate precise information. Rinalogy Search is an advanced search solution that employs machine learning to adaptively learn from each user, delivering personalized results informed by real-time user feedback. It provides relevancy scores for each document retrieved in response to a query, enhancing the search experience. Furthermore, Rinalogy Search can be integrated into clients' IT systems, ensuring proximity to data while maintaining security through firewall protection. Users can also prioritize search concepts by assigning them weights, facilitating a more targeted approach to finding the information they need. This innovative tool empowers users to navigate complex datasets with greater efficiency and accuracy than ever before.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bing No 
Elasticsearch No 
Genesys Cloud CX Yes 
Google No 
Microsoft SharePoint No 
MongoDB No 
MongoDB Atlas No 
MySQL No 
NTT Cloud Communications Yes 
NiCE Workforce Management (WFM) Yes 
PostgreSQL No 
SQL No 
Salesforce Yes 
TCS BaNCS Yes 
Zendesk Yes 

Integrations

Bing Yes 
Elasticsearch Yes 
Genesys Cloud CX No 
Google Yes 
Microsoft SharePoint Yes 
MongoDB Yes 
MongoDB Atlas Yes 
MySQL Yes 
NTT Cloud Communications No 
NiCE Workforce Management (WFM) No 
PostgreSQL Yes 
SQL Yes 
Salesforce No 
TCS BaNCS No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Vendor Details

Company Name

Rinalogy

Country

United States

Website

www.rinalogy.com/search

Product Features

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining No 
Data Visualization No 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering No 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing No 
Text Analytics Yes 
eDiscovery No 

Alternatives

Alternatives