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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Impruver significantly enhances your journey towards Continuous Improvement through various essential methods. With the robust software solution provided by Impruver, you can either focus on personal enhancement or work towards establishing a High-Performance Organization. You will receive a continuous stream of best practices and innovative ideas sourced from individuals like yourself. By setting a specific goal, your AI Coach stands ready to assist you in reaching it. Emphasizing a data-driven approach, you can measure your progress in Continuous Improvement at any stage of your journey. Implement scientific methodologies by carrying out PDCA (or FIT) cycles until you achieve your objectives. As you complete tasks and make strides towards your goals, you can earn Impruver Cash. Additionally, obtaining Certificates of Achievement for achieving business outcomes adds to your credentials. You have the flexibility to trade this Cash with fellow users or redeem it for rewards made available by your manager. Furthermore, the community aspect allows for shared learning and motivation among peers, enhancing the overall experience.

Description

Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
Zendesk No 

Integrations

Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Impruver

Founded

2018

Country

United States

Website

impruver.com

Vendor Details

Company Name

Reddy

Founded

2019

Website

reddy.io

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Alternatives

Alternatives