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features
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support

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Description

Aligning a workforce with shifting demands, clients, contracts, and requirements is a challenging and often time-intensive endeavor. Nevertheless, crafting an optimized schedule that aligns with business needs can lead to significant savings by minimizing overtime, reducing reliance on agency personnel, lowering headcount, and cutting costs, all while ensuring that deadlines and timeframes are adhered to without compromising service quality. Historically, scheduling tools have been costly, cumbersome, and inefficient, frequently producing impractical rosters. In response to these challenges, HFX has introduced Imperago® Workforce Design, leveraging over two decades of expertise in workforce planning, which allows for the rapid creation of effective schedules within minutes. This innovative solution not only addresses business demands but also incorporates work patterns that are considerate of employee preferences, ultimately fostering a more satisfied workforce. The result is a streamlined process that enhances overall operational efficiency.

Description

At Intellicus, we recognize that Business Process Management (BPM) organizations require a contemporary Workforce Management (WFM) solution to adapt to the swiftly evolving demands of customers. Flow is an innovative WFM solution equipped with the agility and capabilities to transform obstacles into opportunities for expansion, enabling BPMs to achieve a balance between profitability and the increasing customer desire for a rich multi-channel experience. Regardless of where your data is stored or the systems you opt to implement, you can gain comprehensive visibility across various locations and sources, leading to actionable insights. With the infusion of AutoML in your contact center, you can quickly and accurately forecast and plan to enhance productivity. Flow empowers BPMs to navigate real-world complexities, ensuring that they are always prepared to manage any potential crisis. Utilizing machine learning, you can strategically schedule the appropriate number and types of shifts, effectively minimizing inefficiencies without the burdensome manual effort. By delegating the administrative responsibilities of scheduling and rostering to Flow, you can focus on providing excellent service to your customers. Moreover, you will receive the necessary insights precisely when and how you need them, allowing you to exceed every performance indicator. With Flow, BPMs can truly revolutionize their operations and elevate their service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Ciphr Yes 

Integrations

Ciphr No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

hfx

Founded

1971

Country

United Kingdom

Website

hfx.co.uk

Vendor Details

Company Name

Intellicus Technologies

Founded

2004

Country

India

Website

intellicus.com/flow/

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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