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Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
Playback activity detection, blacklisting, and connection encryption are all essential measures to enhance data security and prevent identity theft. In today's world, prioritizing customer experience is more important than ever. This is why VoicePIN is crafted for seamless integration across various customer interaction platforms, including IVRs, call centers, mobile apps, websites, and IoT devices. The verification process for VoicePIN utilizes a biometric password that is both lexical and language-independent, eliminating the need for Automatic Speech Recognition (ASR). Our system is designed to support the global expansion of your business, regardless of the number of countries you serve. Avoid the pitfalls of complex and time-intensive procedures by utilizing VoicePIN, which is easy to install and integrate. Simply connect our API and begin to enhance your business operations. By implementing VoicePIN, you can lower customer service costs, ultimately saving both time and money. Our plans offer flexibility, allowing you to customize system parameters to fit your unique business requirements. Whether your application focuses on transactions or other purchases, it is essential that your customers experience unparalleled convenience. With VoicePIN, you can provide a user-friendly interface that fosters customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
VoicePIN
Country
Poland
Website
voicepin.com
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval