Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
Description
The Varsgen Authenticator serves the dual purpose of verifying customer identities and facilitating effective communication with them. Utilizing its proprietary token technology in conjunction with SMS and email, Varsgen enhances the authentication process for both customer identities and their devices. An additional feature of Varsgen Services, the device tracking add-on, monitors devices as they navigate through different networks, significantly improving the system's capability to identify fraudulent activities. By following the paths of fraudsters engaging in unauthorized purchases, this tool provides vital intelligence. Varsgen Complete equips merchants with a comprehensive suite of reports that offer valuable insights for outsmarting fraudsters. Furthermore, this service includes chargeback support, allowing your team to focus on their core responsibilities rather than getting overwhelmed by chargeback-related paperwork and administration. In an increasingly competitive market, it is crucial for merchants to understand their customers comprehensively, while customers increasingly desire trustworthy communication from the merchants they interact with. Thus, fostering this trust can lead to stronger customer loyalty and improved business outcomes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Shopify
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$250 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Vendor Details
Company Name
Varsgen
Country
United States
Website
varsgen.com
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No