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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.

Description

Nowadays, almost every online activity necessitates the use of passwords and security questions, which has become an integral part of modern life. Managing all these credentials can be quite tedious and exasperating. The primary purpose behind these measures is to safeguard our identities, allowing us exclusive access to our accounts and personal data. Despite the frequent reports of security breaches that compromise our passwords, there remains a strong desire for streamlined and efficient login methods that enhance user experience while reducing operational expenses. We are convinced that voice recognition stands out as the most effective authentication method that can transform our daily interactions. By providing a swift, secure, and password-free login process, businesses can significantly decrease the costs associated with password management. Additionally, they can ensure adherence to biometric privacy regulations. The verification method involves comparing a person's voice against their distinctive voiceprint to confirm their identity. This approach not only guarantees that individuals are who they claim to be but also allows for the implementation of a unified model across diverse channels, thereby achieving true omnichannel effectiveness. Ultimately, embracing voice authentication can revolutionize how we interact with technology while prioritizing security.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office No 
Cisco AnyConnect No 
Five9 No 
ForgeRock No 
Indent No 
Okta No 
Ping Identity No 
Salesforce No 
Vonage Business No 

Integrations

Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Five9 Yes 
ForgeRock Yes 
Indent Yes 
Okta Yes 
Ping Identity Yes 
Salesforce Yes 
Vonage Business Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Illuma

Founded

2016

Country

United States

Website

illuma.cx/

Vendor Details

Company Name

ValidSoft

Country

United States

Website

www.validsoft.com

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Alternatives

Alternatives

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