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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.

Description

Termii functions as an AI-driven platform that enhances the reliability of communication signals, ensuring that essential customer interactions are secure and timely by analyzing SMS, WhatsApp, voice, and email at once, directing each message to the most reliable channel based on the specific context and customer. Designed for critical uses such as OTPs, fraud prevention, transaction notifications, and customer authentication, it prioritizes quick and secure delivery. The platform's API allows businesses of all sizes to seamlessly integrate functionalities like SMS, group messaging, voice calls, WhatsApp, and email into their products or applications in a matter of minutes. Additionally, Termii’s Token API plays a vital role in fraud prevention by generating and verifying one-time passwords sent directly to customers' mobile devices, while the Switch API enables global message transmission across SMS and WhatsApp using a REST API. This versatility makes Termii an indispensable tool for businesses aiming to enhance their communication strategies and ensure customer satisfaction.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

360dialog No 
Amazon Web Services (AWS) No 
Facebook Messenger No 
Firebase No 
Gmail No 
Instagram No 
Mailgun No 
Slack No 
Twilio No 
WhatsApp No 
Zapier No 

Integrations

360dialog Yes 
Amazon Web Services (AWS) Yes 
Facebook Messenger Yes 
Firebase Yes 
Gmail Yes 
Instagram Yes 
Mailgun Yes 
Slack Yes 
Twilio Yes 
WhatsApp Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Illuma

Founded

2016

Country

United States

Website

illuma.cx/

Vendor Details

Company Name

Termii

Founded

2017

Country

United States

Website

termii.com

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Alternatives

Alternatives