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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.

Description

Securus has collaborated with leading specialists in investigative analysis and law enforcement to deliver exceptional data analytics through THREADS. By integrating Securus’ Secure Call Platform (SCP) with THREADS, they offer the most extensive centralized data repository and the most robust analysis software available for corrections and law enforcement agencies. With Securus THREADS™, users gain access to an unparalleled centralized data hub, paired with the NextGen Secure Communications Platform™ (NextGen SCP™), equipping them with superior investigative intelligence. Our suite of Investigative Solutions is designed to identify, analyze, and uncover critical data that is vital for investigations. Utilizing cutting-edge data analytics, voice biometric analysis, and verification tools, these resources efficiently process vast quantities of information, delivering actionable intelligence and targeted leads precisely when needed. This comprehensive approach ensures that investigators are not only equipped with the necessary tools but also empowered to make informed decisions swiftly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Indent No 
Shift No 
SmartJAIL No 

Integrations

Indent Yes 
Shift Yes 
SmartJAIL Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Illuma

Founded

2016

Country

United States

Website

illuma.cx/

Vendor Details

Company Name

Securus Technologies

Founded

2005

Country

United States

Website

securustechnologies.tech

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Product Features

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management Yes 
Court Management Integration Yes 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

Legal Case Management

Billing Management No 
Calendar Management No 
Case Notes No 
Client Management No 
Communication Tracking No 
Conflict Management No 
Corporations No 
Court Management Yes 
Discovery Management Yes 
Docket Management No 
Document Management No 
Expense Tracking No 
Government No 
Law Firms No 
Records Management No 
Task Management No 
Time Tracking No 
Trust Accounting No 

Alternatives

Alternatives

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