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Description
Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.
Description
Effortlessly gather customer feedback, generate leads, schedule meetings, expedite payments, conduct surveys, and much more with WikiPro. This platform streamlines the process for businesses to solicit reviews, enabling customers to share their experiences in mere seconds via text messaging. Utilizing texting as a method for collecting customer reviews proves to be both immediate and highly effective. WikiPro also allows you to send invoices through simple text messages, ensuring that your payments are processed quickly and without any fees. Customers can conveniently provide their payment information through text, facilitating prompt transactions. Additionally, WikiPro offers customizable reminder texts to keep your appointments punctual, significantly reducing the chances of no-shows and tardiness by up to 90%. The platform automatically dispatches reminders through text, email, or phone calls, ensuring clients are well-informed. Furthermore, customers can easily sign important documents directly from their mobile devices, as WikiPro provides a secure and user-friendly digital signature feature that enables you and your team to finalize essential agreements from anywhere. This capability enhances workflow efficiency and increases client satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Affirm
Yes
Afterpay
Yes
Apple Pay
Yes
Facebook
Yes
Google
Yes
Google Pay
Yes
Hubtiger
Yes
Klarna
Yes
Mastercard Payment Gateway Services
Yes
Nekton.ai
No
Integrations
Affirm
No
Afterpay
No
Apple Pay
No
Facebook
No
Google
No
Google Pay
No
Hubtiger
No
Klarna
No
Mastercard Payment Gateway Services
No
Nekton.ai
Yes
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Ikeono
Country
United States
Website
www.ikeono.com
Vendor Details
Company Name
WikiPro
Founded
2016
Country
United States
Website
www.wikipro.us
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Appointment Reminder
Appointment Scheduling
No
Calendar Management
No
Call Reminders
No
Email Reminders
No
Online Booking
No
Payment Reminders
No
Recurring Appointments
No
Rescheduling
No
SMS Messaging
No
Two-Way Messaging
No
Digital Signature
Audit Trail
No
Authentication
No
Auto Reminders
No
Customizable Templates
No
Document Analytics
No
Mobile Signature
No
Multi-Party Signing
No
Progress Tracking
No
Task Progress Tracking
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
No
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
No
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
No
Template Management
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
