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features
design
support

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Description

Tenfold serves as a platform for the development of enterprise applications, enabling users to build and deploy their projects in a fraction of the time that others typically spend drafting their requirements. Organizations seeking greater flexibility and the ability to customize their applications beyond the typical offerings of Ignite often turn to Tenfold's Developer Edition, which allows them to navigate their development journey at a pace and direction that suits their distinct business objectives. This Developer Edition provides customers with an unlocked source code version, allowing subscription rights to create and utilize derivative works. It is important to note that the Developer Edition is offered on an as-is basis. Subscriptions for Developer Editions can be aligned with a customer's current licensing agreement, such as the number of users, or can come with enhanced usage rights designed to meet specific customer demands for wider application of derivative creations. With the Developer Edition, customers gain full access to the complete source code of the Tenfold product, empowering them to innovate and adapt freely. This level of access not only fosters creativity but also encourages businesses to tailor their applications precisely to their evolving needs.

Description

Integrate customer data with engagement systems at crucial moments to facilitate meaningful and context-aware dialogues. Establish exceptional customer experiences as the norm. Tenfold equips service and sales representatives with comprehensive insights into each customer during every interaction—all through a unified interface. This innovative technology empowers representatives to foresee customer requirements and perform essential actions to enhance ticket resolution and boost sales. Streamline workflows and reduce the burden on representatives by utilizing our extensive suite of automation tools. Tenfold automatically records all customer communications and notes directly into your CRM system. Eliminate the need for manual dialing with our Click-to-Dial capability. Access a range of features such as script pop-ups and effortless note-taking through one cohesive platform, ensuring that representatives can focus more on building relationships rather than managing processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Bullhorn No 
HubSpot Marketing Hub No 
Keap No 
NetSuite No 
Nextiva No 
Salesforce No 
TntWare DonorHub No 
Vonage Business No 

Integrations

Zendesk Yes 
Bullhorn Yes 
HubSpot Marketing Hub Yes 
Keap Yes 
NetSuite Yes 
Nextiva Yes 
Salesforce Yes 
TntWare DonorHub Yes 
Vonage Business Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ignite Technologies

Country

United States

Website

www.ignitetech.com/tenfold

Vendor Details

Company Name

Tenfold

Founded

2014

Country

United States

Website

www.tenfold.com

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance Yes 
Code Refactoring Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging Yes 
Deployment Management Yes 
Graphical User Interface Yes 
Mobile Development Yes 
No-Code Yes 
Reporting/Analytics No 
Software Development Yes 
Source Control Yes 
Testing Management Yes 
Version Control Yes 
Web App Development No 

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume No 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management Yes 
Lead Management Yes 
Meeting Management No 
Performance Management Yes 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

Sales Force Automation

Call Management Yes 
Campaign Management Yes 
Channel Management Yes 
Commission Management No 
Contact Management Yes 
Contract Management No 
Customer Database Yes 
Email Marketing No 
Field Sales Management No 
Lead Management Yes 
Opportunity Management Yes 
Performance Metrics Yes 
Proposal Generation No 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

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