Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Identifix was created by technicians and provides a database with 3.5MM+ real-world automotive repairs that can be used to help techs quickly find the right fix for a vehicle. Each fix in is also connected with OEM Service Manuals, wiring diagrams and labor guides.
Identifix will assist you:
*Get quicker access to our vehicle repairs database
*Reduced time required to diagnose mechanical repairs on handicap-modified vehicles
*Increase revenue, net profit, and fixed repair costs are reduced to lower labor and labor costs.
*Positively impact cash flows starting on day one
Direct-Hit was created by technicians and provides a database with real-world fixes that allow techs to instantly find the right fix for their vehicle. Direct-Hit allows you to quickly search over 3,000,000 automotive repairs. It also offers short-cut testing procedures that have been verified by thousands of shops and technicians.
Description
Dezide helps improve installation, service, and repair processes by providing efficient problemshooting knowledge for service centers, field service technicians, and even end customers for your own and other products.
Dezide combines the expertise of top technical experts to create Dynamic Troubleshooting Guides that offer consistent, real-time instructions for your technicians. Our AI-powered platform dynamically considers four factors to determine which troubleshooting steps should be recommended.
1. The probabilities of root causes
2. the likelihood that certain corrective measures will prove effective
3. Repair costs
4. The time required to complete the corrective actions.
Dezide tracks repairs and provides continuous improvement. This allows you to provide your smartest, most cost effective troubleshooting guidance for your team members around world.
API Access
Has API
No
API Access
Has API
No
Integrations
Brooke.ai
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$49.00/month/user
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Solera, Inc
Founded
2005
Country
United States
Website
www.identifix.com
Vendor Details
Company Name
Dezide
Founded
2001
Country
Denmark
Website
www.dezide.com
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
No
Customer Database
No
Document Management
No
F&I Management
No
Financing Management
No
Form Printing
No
Inventory Management
No
Lease Management
No
New Car Dealer
No
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
No
Used Car Lot
No
Website Integration
No
Auto Repair
Billing & Invoicing
No
CRM
Yes
Digital Vehicle Inspections (DVI)
No
Inventory Management
Yes
Labor Rates
No
Maintenance Scheduling
No
Parts Management
No
Quotes / Estimates
No
Service History
No
VIN Lookup
Yes
Vehicle Tracking
No
Work Order Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No