Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Individuals are encouraged to share their thoughts on every idea through comments, which can be conveniently addressed from the Idea dashboard. This dashboard serves as the central hub for searching, filtering, tracking, and managing all ideas submitted to IdeaPlan. It facilitates the collection of feedback, the showcasing of your product roadmap, and the communication of new product launches, all from within your app, ensuring that users remain engaged within your ecosystem. Our Product Experience Platform stands out as the quintessential resource for product teams aiming to create significant value and effectively address customer needs. By equipping teams with essential tools for gathering customer insights, prioritizing concepts, planning strategic roadmaps, and executing successful product launches, we enable them to create offerings that resonate deeply with customers and elevate their satisfaction. Furthermore, this seamless integration enhances collaboration among team members, leading to even more innovative solutions.
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook
Yes
Google
Yes
Jira
Yes
Slack
Yes
Sonic XML Server
No
Zapier
Yes
Integrations
Facebook
No
Google
No
Jira
No
Slack
No
Sonic XML Server
Yes
Zapier
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$40 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
IdeaPlan
Founded
2021
Country
United States
Website
www.ideaplan.io
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No