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features
design
support

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Write a Review

Description

Icon represents the collaboration between VoiceFriend’s advanced communication technology and Caremerge’s premier engagement solutions, united by a shared goal of empowering organizations that assist seniors by providing essential tools for enhancing the experience of both older adults and their caregivers. Our aim is to transform the aging journey into something remarkable through the integration of top-tier communication and engagement software designed specifically for senior support organizations, ensuring that every interaction is meaningful and effective.

Description

The Resident Engagement Platform by Tyler Technologies serves as a comprehensive digital hub that links residents to various state and local services. By utilizing a centralized digital identity and access management system, users can log in once to gain entry to customized portals that provide relevant services, forms, and resources. Personalization engines are integrated to deliver tailored content and notifications, while features like secure payment processing and digital wallet capabilities allow users to complete bill payments and submit fees seamlessly within the platform. Additionally, two-way messaging and chatbot support, along with accessible design elements, ensure that inquiries and transactions are managed both efficiently and inclusively. Administrators benefit from configurable dashboards that enable them to oversee content, workflows, and user roles without the need for custom development, while real-time analytics help to monitor engagement metrics and identify opportunities for enhancing service delivery. This combination of features fosters a more connected and responsive community experience for all users.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ADP Comprehensive Services Yes 
Attendance on Demand Yes 
August Health Yes 
Caremerge Yes 
Eldermark Yes 
FullCount Yes 
GroveMenus Yes 
HubSpot CRM Yes 
MatrixCare Yes 
MealSuite Yes 
Okta No 
Paycom Yes 
Paylocity Yes 
Salesforce Yes 
ServingIntel Yes 
TheWorxHub Yes 
VisualTouch Yes 
WelcomeHome Yes 
Yardi EHR Yes 
eMenuCHOICE Yes 

Integrations

ADP Comprehensive Services No 
Attendance on Demand No 
August Health No 
Caremerge No 
Eldermark No 
FullCount No 
GroveMenus No 
HubSpot CRM No 
MatrixCare No 
MealSuite No 
Okta Yes 
Paycom No 
Paylocity No 
Salesforce No 
ServingIntel No 
TheWorxHub No 
VisualTouch No 
WelcomeHome No 
Yardi EHR No 
eMenuCHOICE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Go Icon

Country

United States

Website

goicon.com

Vendor Details

Company Name

Tyler Technologies

Country

United States

Website

www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Product Features

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning No 
Event / Activities Planning Yes 
Incident Management No 
Marketing / Lead Management Yes 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management Yes 
Scheduling Yes 
Staff Management Yes 
Work Order Management Yes 

Product Features

Alternatives

Alternatives

Aline Reviews

Aline

Aline Senior Living
CATIE Reviews

CATIE

Status Solutions