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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Icon represents the collaboration between VoiceFriend’s advanced communication technology and Caremerge’s premier engagement solutions, united by a shared goal of empowering organizations that assist seniors by providing essential tools for enhancing the experience of both older adults and their caregivers. Our aim is to transform the aging journey into something remarkable through the integration of top-tier communication and engagement software designed specifically for senior support organizations, ensuring that every interaction is meaningful and effective.

Description

Second Nature’s Resident Experience Platform serves as a cloud-based software tool that empowers property managers to elevate their operations beyond mere transactional tasks, facilitating tailored interactions for residents from the moment they sign their lease throughout their entire living experience. This platform incorporates features like Resident Onboarding, which includes dynamic, mobile-friendly lease guides and move-in checklists driven by its Maestro orchestrator, alongside customizable Resident Benefits Packages (RBPs) that bundle valuable services such as internet at group rates, renters insurance, credit enhancement, air filter deliveries, pest control on demand, identity protection, reward systems, and concierge services for moving in. By automating individualized communications and seamlessly integrating with existing property accounting systems, the platform enables managers to customize the resident experience based on specific property types or resident demographics, all while significantly reducing administrative burdens and promoting tenant retention. Ultimately, this innovative solution not only enhances service offerings but also creates a sense of community and satisfaction among residents, which can lead to long-term loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AppFolio Property Manager No 
Attendance on Demand Yes 
August Health Yes 
Caremerge Yes 
FullCount Yes 
GroveMenus Yes 
Maestro No 
MatrixCare Yes 
MealSuite Yes 
Paycom Yes 
Paylocity Yes 
PointClickCare Yes 
RealPage Yes 
Rentvine No 
Salesforce Yes 
ServingIntel Yes 
Stripe Yes 
VisualTouch Yes 
WelcomeHome Yes 
eMenuCHOICE Yes 

Integrations

AppFolio Property Manager Yes 
Attendance on Demand No 
August Health No 
Caremerge No 
FullCount No 
GroveMenus No 
Maestro Yes 
MatrixCare No 
MealSuite No 
Paycom No 
Paylocity No 
PointClickCare No 
RealPage No 
Rentvine Yes 
Salesforce No 
ServingIntel No 
Stripe No 
VisualTouch No 
WelcomeHome No 
eMenuCHOICE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Go Icon

Country

United States

Website

goicon.com

Vendor Details

Company Name

Second Nature

Founded

2012

Country

United States

Website

www.secondnature.com

Product Features

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning No 
Event / Activities Planning Yes 
Incident Management No 
Marketing / Lead Management Yes 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management Yes 
Scheduling Yes 
Staff Management Yes 
Work Order Management Yes 

Product Features

Alternatives

Alternatives

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