Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Icecream Screen Recorder allows you to capture any area of your screen and save it as a screenshot. Record apps and games, videos tutorials, webinars and Skype calls. You can record screen, audio, and webcam. Record the entire screen or just the area you want to record. Record your microphone and system sound. You can add text, arrows, and shapes to your screen recording. If necessary, hide the cursor and desktop icons and disable the screensaver during screen recording. To instantly share screen recordings and screenshots via Skype, copy them to the clipboard.
Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dropbox
Yes
Freshchat
No
Freshdesk
No
Google Drive
Yes
Help Scout
No
Intercom
No
Zendesk
No
Integrations
Dropbox
No
Freshchat
Yes
Freshdesk
Yes
Google Drive
No
Help Scout
Yes
Intercom
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Icecream Apps
Country
Germany
Website
icecreamapps.com
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
Yes
Video
Analytics
No
Brand Overlay
No
Bulk Uploading
No
Closed Captions
No
Mobile Screen Support
Yes
Privacy Options
No
Social Sharing
Yes
Video Looping
No
Video Streaming
Yes
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No