Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Icecream Screen Recorder allows you to capture any area of your screen and save it as a screenshot. Record apps and games, videos tutorials, webinars and Skype calls. You can record screen, audio, and webcam. Record the entire screen or just the area you want to record. Record your microphone and system sound. You can add text, arrows, and shapes to your screen recording. If necessary, hide the cursor and desktop icons and disable the screensaver during screen recording. To instantly share screen recordings and screenshots via Skype, copy them to the clipboard.

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Dropbox Yes 
Freshchat No 
Freshdesk No 
Google Drive Yes 
Help Scout No 
Intercom No 
Zendesk No 

Integrations

Dropbox No 
Freshchat Yes 
Freshdesk Yes 
Google Drive No 
Help Scout Yes 
Intercom Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$8/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Icecream Apps

Country

Germany

Website

icecreamapps.com

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Product Features

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading Yes 

Video

Analytics No 
Brand Overlay No 
Bulk Uploading No 
Closed Captions No 
Mobile Screen Support Yes 
Privacy Options No 
Social Sharing Yes 
Video Looping No 
Video Streaming Yes 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

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