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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

ibbü, created by iAdvize, serves as an on-demand network of specialists tailored to enhance your brand. These passionate individuals are the genuine advocates for your offerings. With a keen sense of customer engagement, they infuse a unique level of personalization into every interaction. Many brands overlook as much as 70% of potential contact with customers by only being available during standard business hours, which typically run from 9 AM to 5 PM. With ibbü’s experts available around the clock, you can provide your customers with an authentic and engaging online shopping experience all day, every day. The experts receive compensation based on various plans aligned with your goals, whether that be per conversation or per successful transaction following a discussion. Regardless of the chosen plan, these specialists are motivated to deliver top-notch service consistently. Ibbü effectively addresses the need for continuous, on-demand customer support. With iAdvize, initiating a project and choosing the ideal experts is merely a click away, enabling brands to maximize their customer interaction potential seamlessly.

Description

Clients have the ability to connect with specialists in real-time via audio and video calls, while also benefiting from end-to-end encrypted messaging and a screen-sharing feature within your consulting marketplace. Administrators can manage expert service provider information efficiently from a centralized dashboard on your consultation platform, allowing for easy additions, edits, and updates. Both service providers and clients receive immediate notifications regarding bookings through chat messages and reminders facilitated by your online consultation marketplace. You can establish your preferred consultation fees and effortlessly process payments from clients using various payment gateways integrated into your consulting platform. Clients can schedule their appointments based on mutual availability with service providers through your online consultation marketplace. Enhance your on-demand consultation service and outpace your competitors by utilizing our sophisticated analytics and reporting tools, ensuring you make informed decisions for growth and performance optimization. This comprehensive approach to online consultations not only improves user experience but also streamlines the overall operational process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Authorize.Net No 
Daylight No 
InstaPayments No 
Khaos Control Cloud No 
Panacea No 
PayPal No 
Paymob No 
Plivo No 
Razorpay No 
Salesforce Yes 
Stripe No 
Xero No 
Zendesk Yes 

Integrations

Google Analytics Yes 
Authorize.Net Yes 
Daylight Yes 
InstaPayments Yes 
Khaos Control Cloud Yes 
Panacea Yes 
PayPal Yes 
Paymob Yes 
Plivo Yes 
Razorpay Yes 
Salesforce No 
Stripe Yes 
Xero Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact to get a quote
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

iAdvize

Founded

2010

Country

France

Website

www.iadvize.com/en/ibbu/

Vendor Details

Company Name

JungleWorks

Founded

2017

Country

United States

Website

jungleworks.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Marketplace

Catalog Management No 
Category Management No 
Fee / Commission Management No 
Order Management No 
Payment Processing No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Vendor Portal No 

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