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features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We are a dedicated collective driven by our enthusiasm for business, with a primary goal of developing valuable products for our customers. Our foundation lies in our unwavering faith and unity in our endeavors. Each day, we diligently strive to enhance customer service on a global scale. We appreciate the elegance found in simplicity, ensuring that our products are straightforward and user-friendly, a sentiment echoed by our clients. As we embark on an exciting new phase of growth, we are leveraging our most significant assets: our innovative products, robust financial health, expansive global presence, and the steadfast dedication of our management to our workforce around the world. Ultimately, our achievements hinge on the invaluable support of our clients—your continued partnership is essential to our journey. We are committed to evolving and adapting in response to your needs, as we believe that collaboration is the key to mutual success.

Description

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Bombora No 
CCAvenue No 
CleverTap No 
Facebook No 
Facebook Messenger No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
LeadSquared No 
Leadfeeder No 
Oracle Service No 
Razorpay No 
SAP Service Cloud No 
Shopify No 
Stackreaction No 
WhatsApp No 
Xendit No 
Zendesk No 
ipdata No 

Integrations

Axis LMS Yes 
Bombora Yes 
CCAvenue Yes 
CleverTap Yes 
Facebook Yes 
Facebook Messenger Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
LeadSquared Yes 
Leadfeeder Yes 
Oracle Service Yes 
Razorpay Yes 
SAP Service Cloud Yes 
Shopify Yes 
Stackreaction Yes 
WhatsApp Yes 
Xendit Yes 
Zendesk Yes 
ipdata Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

We offer 3 types of Pricing: Basic, Professional, Enterprise.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

SmartLAb

Founded

2015

Country

United States

Website

ivcbox.com

Vendor Details

Company Name

Magiclane App Service Pvt. Ltd

Founded

2015

Country

India

Website

verloop.io

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers Yes 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot No 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging Yes 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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