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Description
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments.
With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity
Description
LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform.
By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Axonius
Yes
ServiceNow
Yes
AlertOps
No
Azure Marketplace
No
Blink
No
Centreon
Yes
Clarity Security
No
Datto RMM
No
Google Cloud Security Command Center
No
HCL IntelliOps Event Management
No
Integrations
Axonius
Yes
ServiceNow
Yes
AlertOps
Yes
Azure Marketplace
Yes
Blink
Yes
Centreon
No
Clarity Security
Yes
Datto RMM
Yes
Google Cloud Security Command Center
Yes
HCL IntelliOps Event Management
Yes
Pricing Details
$0
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Trial
Yes
Free Version
Yes
Pricing Details
One platform, endless possibilities. LogicMonitor is a unified observability platform that includes fully-automated monitoring of infrastructure, cloud, containers, networks, servers, databases, storage, and website uptime. Log analysis and application performance monitoring are available as additional services for even more insights.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Combodo
Country
France
Website
www.combodo.com/itop
Vendor Details
Company Name
LogicMonitor
Founded
2008
Country
United States
Website
www.logicmonitor.com
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Yes
Diagnostic Tools
Yes
Full Transaction Diagnostics
No
Performance Control
Yes
Resource Management
No
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
No
Infrastructure-as-a-Service (IaaS)
Analytics / Reporting
Yes
Configuration Management
No
Data Migration
No
Data Security
No
Load Balancing
No
Log Access
No
Network Monitoring
Yes
Performance Monitoring
Yes
SLA Monitoring
Yes
IT Infrastructure Monitoring
Alerts / Notifications
Yes
Application Monitoring
Yes
Bandwidth Monitoring
Yes
Capacity Planning
Yes
Configuration Change Management
No
Data Movement Monitoring
Yes
Health Monitoring
Yes
Multi-Platform Support
Yes
Performance Monitoring
Yes
Point-in-Time Visibility
Yes
Reporting / Analytics
Yes
Virtual Machine Monitoring
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
Yes
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
No
User Activity Monitoring
Yes
IT Security
Anti Spam
No
Anti Virus
No
Email Attachment Protection
No
Event Tracking
Yes
IP Protection
No
Internet Usage Monitoring
No
Intrusion Detection System
Yes
Spyware Removal
No
Two-Factor Authentication
No
Vulnerability Scanning
Yes
Web Threat Management
Yes
Web Traffic Reporting
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
No
Network Automation
Compliance Monitoring
No
Configuration Backup
No
Configuration Changes
No
Network Orchestration
No
Performance Monitoring
No
Tool Access Control
No
Vulnerability Assessments
No
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
Network Security
Access Control
Yes
Analytics / Reporting
Yes
Compliance Reporting
No
Firewalls
No
Internet Usage Monitoring
Yes
Intrusion Detection System
Yes
Threat Response
Yes
VPN
No
Vulnerability Scanning
Yes
Reporting
Customizable Dashboard
Yes
Data Source Connectors
No
Drag & Drop
No
Drill Down
Yes
Email Reports
No
Financial Reports
No
Forecasting
Yes
Marketing Reports
No
OLAP
No
Report Export
Yes
Sales Reports
No
Scheduled / Automated Reports
Yes
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
No
Real-time Alerts
Yes
Remediation Management
Yes
Server Management
CPU Monitoring
Yes
Credential Management
Yes
Database Servers
Yes
Email Monitoring
Yes
Event Logs
Yes
History Tracking
Yes
Patch Management
No
Scheduling
No
User Activity Monitoring
No
Virtual Machine Monitoring
Yes
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
Yes
Mail Server Monitoring
No
Maintenance Scheduling
Yes
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
Yes
Uptime Reporting
Yes
