Average Ratings 7 Ratings

Total
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features
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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

ITOC360: A Cutting-Edge AI-Driven Incident Management Solution ITOC360 is an innovative AI-driven incident management solution designed to assist IT and operations teams in quickly identifying, routing, and resolving incidents while minimizing manual intervention and reducing the likelihood of overlooked alerts. Functionality of ITOC360 This platform consolidates alerts from your entire monitoring framework, employing artificial intelligence to filter out distractions, correlate related events, and pinpoint issues that warrant human involvement. Upon detecting a genuine incident, ITOC360 automatically initiates the appropriate response by notifying relevant personnel through their chosen communication methods, executing predefined runbooks, and escalating situations in accordance with established policies. Additionally, this capability streamlines incident response, enabling teams to focus on critical tasks and enhancing overall operational efficiency.

Description

Enhance your cloud operation workflow through a unified platform that encompasses all production events, governance of runbooks, automation, operational processes, and in-depth analytics. Designed to elevate productivity, it empowers every team member to attain greater outcomes. Whether you're managing on-premises infrastructure or leveraging cloud-native solutions, whether you are a scaling startup or a large multinational corporation, XiteiT alleviates the challenges associated with the daily intricacies of your cloud operations team. It serves as a comprehensive CloudOps orchestration and automation solution that consolidates all monitoring, productivity tools, and associated automation systems within an organization. By centralizing all cloud operational tasks, you achieve complete observability and operational uniformity, leveraging current personnel and processes to enhance incident response and production management effectiveness. Furthermore, it fosters operational transparency, allowing for prioritized decision-making and significantly shortening remediation times, thus streamlining your cloud operations for optimal efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Datadog Yes 
GitLab Yes 
Gmail No 
Grafana Cloud Yes 
Jenkins No 
Jira Align Yes 
Linear Yes 
Microsoft Teams Yes 
New Relic Yes 
Paessler PRTG Yes 
Postman Yes 
Prometheus Yes 
ServiceNow Yes 
Splunk AppDynamics Yes 
TriBuild No 
Twilio No 
Zabbix Yes 
Zapier Yes 
n8n Yes 

Integrations

Slack Yes 
Datadog No 
GitLab No 
Gmail Yes 
Grafana Cloud No 
Jenkins Yes 
Jira Align No 
Linear No 
Microsoft Teams No 
New Relic No 
Paessler PRTG No 
Postman No 
Prometheus No 
ServiceNow No 
Splunk AppDynamics No 
TriBuild Yes 
Twilio Yes 
Zabbix No 
Zapier No 
n8n No 

Pricing Details

$12/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ITOC360

Founded

2019

Country

United States

Website

www.itoc360.com

Vendor Details

Company Name

XiteiT

Founded

2017

Country

Israel

Website

www.xiteit.com/product/

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance Yes 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

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