Average Ratings 7 Ratings
Average Ratings 0 Ratings
Description
ITOC360: A Cutting-Edge AI-Driven Incident Management Solution
ITOC360 is an innovative AI-driven incident management solution designed to assist IT and operations teams in quickly identifying, routing, and resolving incidents while minimizing manual intervention and reducing the likelihood of overlooked alerts.
Functionality of ITOC360
This platform consolidates alerts from your entire monitoring framework, employing artificial intelligence to filter out distractions, correlate related events, and pinpoint issues that warrant human involvement. Upon detecting a genuine incident, ITOC360 automatically initiates the appropriate response by notifying relevant personnel through their chosen communication methods, executing predefined runbooks, and escalating situations in accordance with established policies. Additionally, this capability streamlines incident response, enabling teams to focus on critical tasks and enhancing overall operational efficiency.
Description
Samdesk operates as a global platform for monitoring disruptions, leveraging both big data and artificial intelligence to enhance safety and readiness. By providing real-time alerts during crises, we empower organizations to safeguard their personnel, assets, and reputation. Our AI-driven tool ensures that you receive prompt notifications when emergencies arise, utilizing vast amounts of data to keep you informed. With our service, you gain immediate insights through images, videos, and relevant events alongside updates on traffic and weather conditions. This enables you to respond more efficiently and intelligently, thanks to features such as asset monitoring, tailored event reports, and advanced filtering options. Our cutting-edge AI technology allows Samdesk users to receive alerts approximately 45 minutes faster than they would via conventional media outlets. You can choose how you wish to receive these critical notifications—whether through your mobile device, email, Slack, or other platforms. Quickly verify information with our curated incident summaries, complete with visual evidence, ensuring that you stay ahead of potential disruptions. We are committed to enhancing your situational awareness and decision-making capabilities during critical moments.
API Access
Has API
No
API Access
Has API
No
Integrations
Slack
Yes
Amazon CloudWatch
Yes
Datadog
Yes
Dynatrace
Yes
GitLab
Yes
Grafana Cloud
Yes
Jira Align
Yes
Linear
Yes
Microsoft Teams
Yes
New Relic
Yes
Integrations
Slack
Yes
Amazon CloudWatch
No
Datadog
No
Dynatrace
No
GitLab
No
Grafana Cloud
No
Jira Align
No
Linear
No
Microsoft Teams
No
New Relic
No
Pricing Details
$12/month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ITOC360
Founded
2019
Country
United States
Website
www.itoc360.com
Vendor Details
Company Name
Samdesk
Founded
2013
Country
United Kingdom
Website
www.samdesk.io
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
Yes
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
Yes
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No