Average Ratings 7 Ratings

Total
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features
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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

ITOC360: A Cutting-Edge AI-Driven Incident Management Solution ITOC360 is an innovative AI-driven incident management solution designed to assist IT and operations teams in quickly identifying, routing, and resolving incidents while minimizing manual intervention and reducing the likelihood of overlooked alerts. Functionality of ITOC360 This platform consolidates alerts from your entire monitoring framework, employing artificial intelligence to filter out distractions, correlate related events, and pinpoint issues that warrant human involvement. Upon detecting a genuine incident, ITOC360 automatically initiates the appropriate response by notifying relevant personnel through their chosen communication methods, executing predefined runbooks, and escalating situations in accordance with established policies. Additionally, this capability streamlines incident response, enabling teams to focus on critical tasks and enhancing overall operational efficiency.

Description

Rundeck facilitates runbook automation by granting self-service access to operational functions that were once restricted to subject matter experts. This empowers a broader range of users to handle tasks such as incident management, maintaining business continuity, and managing service requests, thereby distributing the operational workload among colleagues. The Rundeck Community edition is designed for small teams and is available for free download, allowing users to stay updated with the latest community insights. By employing runbook automation, engineers can create standardized operating procedures and define automated jobs that integrate existing automation tools, while also enabling safe delegation of these processes through APIs and self-service requests. As a result, team members can now perform critical tasks previously reserved for specialized personnel, enhancing overall efficiency and collaboration. This shift not only streamlines operations but also fosters a more inclusive environment where everyone can contribute to the organization's success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

n8n Yes 
Datadog Yes 
GitLab Yes 
Grafana Cloud Yes 
LOGIQ No 
Microsoft Teams Yes 
New Relic Yes 
Omnistrate No 
Opsera No 
Paessler PRTG Yes 
Prometheus Yes 
Sedai No 
ServiceNow Yes 
Splunk AppDynamics Yes 
Sweagle No 
Zabbix Yes 
Zapier Yes 
emma No 

Integrations

n8n Yes 
Datadog No 
GitLab No 
Grafana Cloud No 
LOGIQ Yes 
Microsoft Teams No 
New Relic No 
Omnistrate Yes 
Opsera Yes 
Paessler PRTG No 
Prometheus No 
Sedai Yes 
ServiceNow No 
Splunk AppDynamics No 
Sweagle Yes 
Zabbix No 
Zapier No 
emma Yes 

Pricing Details

$12/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ITOC360

Founded

2019

Country

United States

Website

www.itoc360.com

Vendor Details

Company Name

Rundeck

Founded

2013

Country

United States

Website

www.rundeck.com

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance Yes 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Workload Automation

Alerts / Notifications Yes 
Audit Trails Yes 
Business Process Management No 
Cross-Platform Scheduling Yes 
Dashboard Yes 
Data Analysis / Visualization No 
Event-Triggers Yes 
Load Balancing Yes 
Resource-Based Scheduling Yes 
Robotic Process Automation (RPA) No 
Workflow Foundation Support Yes 

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