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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ITM offers comprehensive enterprise asset management services both in India and internationally, ranging from physical asset verification and software audits to sophisticated asset management software that ensures compliance and enhances cost efficiency. The Enterprise Asset Management Software is a cloud-based platform aligned with the ISO 50001 standard, tailored for IT, HR, Finance, Admin, and Security teams, enabling them to oversee their assets and engage with customers seamlessly. Our solution empowers you to monitor all your assets, from Microsoft licenses to electrical fixtures, significantly improving management efficiency in a paperless setting utilizing technologies such as Barcode, RFID, and Beacons. Each email, feedback, chat, or call received can be transformed into tickets within the ITM system, providing a unified software solution for both internal teams and external clients. This means you can manage everything on the go without the hassle of juggling multiple tools, preventing missed follow-ups and delays in responses, while ensuring that all asset-related tasks are organized and easily accessible. With ITM, you can streamline your processes and elevate your asset management experience.

Description

Streamline the management of your IT assets using our automated network inventory tool while enhancing user support with our Helpdesk software. Our Helpdesk solution enables you to efficiently oversee your customers and their service contracts, ultimately boosting their satisfaction. Equip your team with an IT helpdesk platform designed to help them easily fulfill customer support demands. This comprehensive solution allows for accurate identification, physical inventorying with Barcode and RFID labels, and effective management of your movable assets. Your customers, whether internal or external, will appreciate a responsive service that quickly addresses their inquiries. The helpdesk software offers a centralized, rapid, and efficient system that can be accessed from any device, at any time, ensuring prompt handling of customer requests and leading to improved overall service delivery. By implementing our tools, you can create a seamless support experience that not only meets but exceeds user expectations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XERAS Yes 

Integrations

XERAS No 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IT Asset Management

Founded

2013

Country

India

Website

itassetmanagement.in

Vendor Details

Company Name

SimplyDesk

Founded

1994

Country

France

Website

www.simplydesk.com

Product Features

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management No 
Supplier Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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