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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

We ensure excellence in our service by carefully selecting only the most dedicated professionals from the hospitality sector and fostering their growth through well-defined career paths, comprehensive training, numerous bonus options, complete benefits, and award-winning incentive programs. Additionally, we equip our team with IST Suite, the industry’s sole fully integrated suite of office support technology, which serves as the foundation for IST’s operational management and delivers our clients the most efficient and cost-effective solutions available, enabling our staff to maximize productivity with minimal resources. By automating tasks that were once manual, such as sorting mail and generating reports, IST Suite incorporates quality control measures, tracks employee skills, manages accountability and service level agreements, and gathers end-user feedback to guarantee total satisfaction with IST’s offerings from the very start. Upholding a commitment to SERVICE is not just a slogan for us; it defines our entire business philosophy and operational approach. We firmly believe that investing in our employees and providing them with the tools they need leads to superior service for our clients.

Description

The USU ZIS IT & Service Monitoring solution provides a highly automated and seamlessly integrated platform designed for thorough and effective oversight of your hybrid system landscape, services, and processes. It holds certification in all 16 ITIL® disciplines, showcasing its compliance with industry standards. Additionally, the solution has earned PinkVerify™ certification specifically for Event Management, Availability Management, and Capacity Management, ensuring a standardized and service-focused approach to IT service management. This monitoring solution is particularly well-suited for organizations seeking automated oversight capabilities. With years of extensive project experience, our team of monitoring specialists adopts a practical approach to both the implementation of your system and the training of your personnel on its use. This enables users to quickly become proficient with the tool, maximizing the value derived from their investment. Ultimately, USU’s monitoring solution stands as an essential component for enhancing operational efficiency and service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ouriginal Yes 

Integrations

Ouriginal No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IST Management Services

Founded

1997

Country

United States

Website

www.istmanagement.com

Vendor Details

Company Name

USU Software

Founded

1977

Country

Germany

Website

www.usu.com/en-us/solutions/usu-it-service-monitoring/

Product Features

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management Yes 

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

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