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Description

Utilize our extensive expertise and comprehensive business libraries to save time and enhance efficiency. We manage the entirety of your company's assets and business operations seamlessly. Experience automated processing of all your business functions with absolutely no coding required, allowing for effortless implementation. The ISILOG-ISIWARE Group, a key contributor in the software publishing sector for IT service management, general services, and quality assurance, boasts a dedicated team of nearly 100 professionals located in Nantes and Paris. With a robust 25 years in the industry, the Group proudly serves over 950 clients and 83,000 users across France and Europe. Holding ISO 9001 and ISO 20000-1 certifications, ISILOG-ISIWARE is committed to meeting the quality standards expected by its clients and strives for continuous improvement in customer satisfaction. Their IWS and NORMEA solutions are offered in both SaaS and License formats and come with NF Software certification, highlighting the reliability and compliance of their services, ensuring businesses can operate with confidence. This dedication to quality and customer care positions the Group as a reliable partner in navigating the complexities of modern business operations.

Description

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axonius No 
Centreon No 
GLPI No 
Jira Service Management No 
Lansweeper No 
Microsoft Azure No 
Odoo No 
OverSOC No 
ServiceNav No 
ServiceNow No 
SuiteMaster No 
TeemIp No 
VMware vSphere No 
openITCOCKPIT No 

Integrations

Axonius Yes 
Centreon Yes 
GLPI Yes 
Jira Service Management Yes 
Lansweeper Yes 
Microsoft Azure Yes 
Odoo Yes 
OverSOC Yes 
ServiceNav Yes 
ServiceNow Yes 
SuiteMaster Yes 
TeemIp Yes 
VMware vSphere Yes 
openITCOCKPIT Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ISILOG GROUP

Founded

1992

Country

France

Website

www.isilog.com

Vendor Details

Company Name

Combodo

Country

France

Website

www.combodo.com/itop

Product Features

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management No 

Product Features

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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