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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Renowned startpoint security software products in the IRI Data Protector suite and IRI Voracity data management platform will: classify, find, and mask personally identifiable information (PII) and other "data at risk" in almost every enterprise data source and sillo today, on-premise or in the cloud. Each IRI data masking tool in the suite -- FieldShield, DarkShield or CellShield EE -- can help you comply (and prove compliance) with the CCPA, CIPSEA, FERPA, HIPAA/HITECH, PCI DSS, and SOC2 in the US, and international data privacy laws like the GDPR, KVKK, LGPD, LOPD, PDPA, PIPEDA and POPI. Co-located and compatible IRI tooling in Voracity, including IRI RowGen, can also synthesize test data from scratch, and produce referentially correct (and optionally masked) database subsets. IRI and its authorized partners around the world can help you implement fit-for-purpose compliance and breach mitigation solutions using these technologies if you need help. ​

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Apache Hive Yes 
Avaya Experience Platform No 
Cisco CX Cloud No 
Collibra Yes 
Commvault Cloud Yes 
Elasticsearch Yes 
Flexter Yes 
IBM Db2 Yes 
IBM Informix Yes 
KNIME Analytics Platform Yes 
Microsoft Azure Yes 
Microsoft Excel Yes 
Microsoft SharePoint Yes 
Microsoft Word Yes 
Oracle Cloud Infrastructure Yes 
PDF forms for SharePoint Yes 
SAP HANA Yes 
Snowflake Yes 
erwin Data Intelligence Yes 

Integrations

Apache Hive No 
Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
Collibra No 
Commvault Cloud No 
Elasticsearch No 
Flexter No 
IBM Db2 No 
IBM Informix No 
KNIME Analytics Platform No 
Microsoft Azure No 
Microsoft Excel No 
Microsoft SharePoint No 
Microsoft Word No 
Oracle Cloud Infrastructure No 
PDF forms for SharePoint No 
SAP HANA No 
Snowflake No 
erwin Data Intelligence No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IRI, The CoSort Company

Founded

1978

Country

United States

Website

www.iri.com/products/iri-data-protector

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Data Security

Alerts / Notifications Yes 
Antivirus/Malware Detection No 
At-Risk Analysis Yes 
Audits Yes 
Data Center Security No 
Data Classification Yes 
Data Discovery Yes 
Data Loss Prevention Yes 
Data Masking Yes 
Data-Centric Security Yes 
Database Security Yes 
Encryption Yes 
Identity / Access Management Yes 
Logging / Reporting Yes 
Mobile Data Security No 
Monitor Abnormalities No 
Policy Management No 
Secure Data Transport No 
Sensitive Data Compliance Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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