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Description
INFOCU5 serves as an enhancement to your current workforce, providing flexible and scalable solutions that align with your business demands, allowing you to pay solely for the additional assistance you utilize. Our omnichannel support team offers on-demand sales and service representatives, designed to elevate Customer Lifetime Value (CLV) and Average Order Value (AOV), while also optimizing data and leads, ensuring you only incur costs for actual engagement time. With capabilities spanning voice, messaging, email, and dedicated brand ambassadors, we function as an integral extension of your internal team, faithfully upholding your brand’s vision and messaging while diligently monitoring campaign performance. By merging our advanced enterprise-level contact center software with a global marketplace of customer service and sales agents, we empower businesses to economically engage with their clientele and seamlessly access additional support when necessary. Our marketplace consists of a worldwide network of customer service and sales professionals ready to serve as backup when your internal resources require extra assistance, ensuring that you never miss an opportunity to connect with your customers effectively. Ultimately, INFOCU5 not only enhances your operational efficiency but also allows for a more responsive and agile approach to customer interactions.
Description
My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line
API Access
Has API
No
API Access
Has API
Yes
Integrations
Zendesk
Yes
Contact Center Compliance
No
Five9
Yes
Formsite
No
HubSpot CRM
No
Microsoft Dynamics 365
No
NetSuite
No
PayPal
Yes
ResponseCRM
Yes
Salesforce
No
Integrations
Zendesk
Yes
Contact Center Compliance
Yes
Five9
No
Formsite
Yes
HubSpot CRM
Yes
Microsoft Dynamics 365
Yes
NetSuite
Yes
PayPal
No
ResponseCRM
No
Salesforce
Yes
Pricing Details
$5 per month
Free Trial
No
Free Version
Yes
Pricing Details
$65.00/month/user
Basic agent All-In price is $65.00/month/user. If you need a more robust solution with more than a 1:1 agent:line ratio, please give us a call and we can build a custom quote for you.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
INFOCU5
Founded
2014
Country
United States
Website
www.infocu5.com/our-software/
Vendor Details
Company Name
My Call Cloud
Founded
2011
Country
United States
Website
mycallcloud.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Telemarketing
Auto Dialer
Yes
CRM
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Call Scripting
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Lead Distribution
Yes
Outbound Call Center
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
