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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

INCITE® is a communications and training platform tailored for mobile use, specifically aimed at frontline employees. It provides instant access to essential information and skills that enhance revenue generation, boost productivity, and foster meaningful customer interactions. Users can stream videos seamlessly without experiencing bandwidth issues. The data generated is actionable, catering to all levels of management. More than a simple logo, the platform allows for easy creation, targeting, and dissemination of communications and training materials. It can be launched in a matter of weeks rather than taking months to implement, representing an enterprise-grade, PCI-compliant solution on a global scale. By facilitating training for employees who are not directly serving customers, INCITE® eliminates the need for off-the-floor training expenses. This approach helps to minimize both travel and in-person training costs. Furthermore, the platform is designed to enhance sales, productivity, and employee retention significantly. It also aids in reducing the number of IT support tickets related to video bandwidth issues, as well as lessening the demand for IT support from content publishers through its user-friendly CMS. In addition, it decreases the need for printing, copying, and shipping materials, while avoiding extra costs for additional store bandwidth through its innovative non-streaming technology. In essence, INCITE® revolutionizes the way organizations approach training and communication in a fast-paced environment.

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com No 
Indent No 
Outdoo AI No 
Rippling No 
Teamstack No 
Zendesk No 
Zoom Yes 

Integrations

Desktop.com Yes 
Indent Yes 
Outdoo AI Yes 
Rippling Yes 
Teamstack Yes 
Zendesk Yes 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$57.00/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Multimedia Plus

Founded

1997

Country

United States

Website

multimediaplus.com

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Product Features

Sales Enablement

Collaboration No 
Contact Management No 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Alternatives

Alternatives

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