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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.

Description

INNOCHAT is a chatbot platform designed for websites that fully complies with GDPR regulations, enabling businesses to implement smart assistants tailored to their unique content. This versatile platform accommodates various LLM providers such as OpenAI, Claude, Gemini, and DeepSeek, ensuring seamless integration with existing websites. Notable features include: - Hosting that adheres to GDPR standards - Support for multiple LLMs - A widget for website chatbots - Training capabilities for custom knowledge bases - Robust security measures for data management - Simple integration processes - Applications in customer support, internal knowledge management, and automation tasks With INNOCHAT, businesses can enhance user engagement while maintaining compliance and data security.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

WordPress Yes 
Bubble No 
Facebook No 
Instagram No 
Shopify Yes 
Slack No 
Webflow No 
Weebly Yes 
WhatsApp No 
Wix No 

Integrations

WordPress Yes 
Bubble Yes 
Facebook Yes 
Instagram Yes 
Shopify No 
Slack Yes 
Webflow Yes 
Weebly No 
WhatsApp Yes 
Wix Yes 

Pricing Details

£49.99
From £49.99 Per Month with Hybrid AI
Free Trial Yes 
Free Version No 

Pricing Details

$69/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IMsupporting

Founded

2015

Country

United Kingdom

Website

imsupporting.com

Vendor Details

Company Name

INNOQ Research GmbH

Founded

2025

Country

Switzerland

Website

www.innochat.ch/en-gb

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration Yes 

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