Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
IMsupporting is a hybrid AI live chat platform built for organisations that need fast, reliable and secure digital support. It blends human operators with AI-driven automation, enabling the system to handle FAQs, triage, workflow steps and data capture before escalating to a human instantly when required. IMsupporting includes a RAG-based knowledge engine that ingests PDFs, documents and internal content, allowing the AI to answer queries using verified data. The platform features multi-tenant isolation, a customisable chat widget, operator dashboards and real-time analytics covering volume, performance and usage. All data is processed and stored in UK datacentres with full GDPR compliance. Designed for councils, emergency services, public-sector teams and private companies, IMsupporting provides a stable, scalable and secure solution for modernising customer engagement while reducing operational load through intelligent automation.
Description
INNOCHAT is a chatbot platform designed for websites that fully complies with GDPR regulations, enabling businesses to implement smart assistants tailored to their unique content. This versatile platform accommodates various LLM providers such as OpenAI, Claude, Gemini, and DeepSeek, ensuring seamless integration with existing websites.
Notable features include:
- Hosting that adheres to GDPR standards
- Support for multiple LLMs
- A widget for website chatbots
- Training capabilities for custom knowledge bases
- Robust security measures for data management
- Simple integration processes
- Applications in customer support, internal knowledge management, and automation tasks
With INNOCHAT, businesses can enhance user engagement while maintaining compliance and data security.
API Access
Has API
No
API Access
Has API
Yes
Integrations
WordPress
Yes
Bubble
No
Facebook
No
Instagram
No
Shopify
Yes
Slack
No
Webflow
No
Weebly
Yes
WhatsApp
No
Wix
No
Integrations
WordPress
Yes
Bubble
Yes
Facebook
Yes
Instagram
Yes
Shopify
No
Slack
Yes
Webflow
Yes
Weebly
No
WhatsApp
Yes
Wix
Yes
Pricing Details
£49.99
From £49.99 Per Month with Hybrid AI
Free Trial
Yes
Free Version
No
Pricing Details
$69/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
IMsupporting
Founded
2015
Country
United Kingdom
Website
imsupporting.com
Vendor Details
Company Name
INNOQ Research GmbH
Founded
2025
Country
Switzerland
Website
www.innochat.ch/en-gb
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes