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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the efficiency of your tenant service requests with IMPAK’s highly regarded online Tenant Portal. Seamlessly manage all communications between tenants and your team, ensuring a smooth flow of information. Leverage IMPAK to coordinate with all key stakeholders, allowing for quick and precise service delivery to residents. Motivate your staff to recognize issues within your properties and attach images to IMPAK work orders for clearer representations of concerns. With the IMPAK app readily accessible on their mobile devices, property managers and technicians can collaborate effectively to proactively address numerous challenges. IMPAK supports robust preventive maintenance approaches tailored to different property types and scenarios. With its sustainable, adaptable, and user-friendly setup, IMPAK streamlines operations by fully automating processes that empower your team to create personalized schedules, optimizing labor utilization. Effectively oversee tenant requests, preventive upkeep, and inspection work orders to maintain high standards of service. The comprehensive capabilities of IMPAK ensure that your property management operations run smoothly and efficiently, ultimately benefiting both staff and tenants alike.

Description

fixRAgent is an AI-powered property maintenance triage platform and diagnostic system of record built for multifamily operators, property managers, and enterprise maintenance organizations. By positioning a structured intake layer directly in front of your existing CMMS or property management software, fixRAgent eliminates the massive financial leak caused by blind contractor dispatches and vague tenant maintenance reports. Instead of relying on unclear phone calls or vague forms, tenants scan an on-site QR code to submit guided photo evidence. fixRAgent’s computer vision engine analyzes the hardware, determines severity by consequence class, identifies probable failure modes, and automatically pushes a structured work order—complete with recommended parts and triage steps—directly into your operational workflow. Key Platform Capabilities: Zero-Friction QR Intake: App-free tenant reporting with zero account barriers to eliminate intake friction. Calibrated Severity Queues: Automatically triages incoming issues into clear severity tiers (Monitor, Fix Soon, Act Today, Urgent) so high-risk items trigger immediate escalation. Closed-Loop Asset Intelligence: Every diagnosis and technician resolution builds a Visual Property Ledger to track equipment degradation and verify repair outcomes per asset over time. Universal System Integration: Acts as an invisible diagnostic protocol—ingesting webhooks, emails, and forms, and delivering structured JSON, PDFs, or tickets into your existing CMMS. Safety-Engineered Emergency Routing: High-risk risks (gas, electrical, structural, water) automatically prioritize direct human contact and shutoff guidance rather than speculative advice. Stop paying for unnecessary service calls and blind dispatches.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Per active door/unit pricing with pooled diagnostic allowances. Includes access to the QR intake platform, automated triage engine, property ledger, and CMMS integrations.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Impak Solutions

Founded

2000

Country

United States

Website

www.impaksolutions.com

Vendor Details

Company Name

fixRAgent

Founded

2026

Country

United States⁠

Website

fixragent.com

Product Features

Building Maintenance

Asset Tracking No 
Commercial Properties No 
Customer Database No 
Dispatch Management No 
Inventory Management No 
Job Costing No 
Job Management No 
Maintenance Scheduling No 
Residential Properties No 
Routing No 
Scheduling No 
Work Order Management No 

Maintenance Management

Asset Tracking No 
Billing & Invoicing Yes 
Calibration Management Yes 
Dispatch Management Yes 
Inventory Control Yes 
Inventory Management Yes 
Key & Lock Management Yes 
Mobile Access Yes 
Planning Calendar Yes 
Predictive Maintenance Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

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