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Average Ratings 0 Ratings
Description
Enhance the efficiency of your tenant service requests with IMPAK’s highly regarded online Tenant Portal. Seamlessly manage all communications between tenants and your team, ensuring a smooth flow of information. Leverage IMPAK to coordinate with all key stakeholders, allowing for quick and precise service delivery to residents. Motivate your staff to recognize issues within your properties and attach images to IMPAK work orders for clearer representations of concerns. With the IMPAK app readily accessible on their mobile devices, property managers and technicians can collaborate effectively to proactively address numerous challenges. IMPAK supports robust preventive maintenance approaches tailored to different property types and scenarios. With its sustainable, adaptable, and user-friendly setup, IMPAK streamlines operations by fully automating processes that empower your team to create personalized schedules, optimizing labor utilization. Effectively oversee tenant requests, preventive upkeep, and inspection work orders to maintain high standards of service. The comprehensive capabilities of IMPAK ensure that your property management operations run smoothly and efficiently, ultimately benefiting both staff and tenants alike.
Description
fixRAgent is an AI-powered property maintenance triage platform and diagnostic system of record built for multifamily operators, property managers, and enterprise maintenance organizations. By positioning a structured intake layer directly in front of your existing CMMS or property management software, fixRAgent eliminates the massive financial leak caused by blind contractor dispatches and vague tenant maintenance reports.
Instead of relying on unclear phone calls or vague forms, tenants scan an on-site QR code to submit guided photo evidence. fixRAgent’s computer vision engine analyzes the hardware, determines severity by consequence class, identifies probable failure modes, and automatically pushes a structured work order—complete with recommended parts and triage steps—directly into your operational workflow.
Key Platform Capabilities:
Zero-Friction QR Intake: App-free tenant reporting with zero account barriers to eliminate intake friction.
Calibrated Severity Queues: Automatically triages incoming issues into clear severity tiers (Monitor, Fix Soon, Act Today, Urgent) so high-risk items trigger immediate escalation.
Closed-Loop Asset Intelligence: Every diagnosis and technician resolution builds a Visual Property Ledger to track equipment degradation and verify repair outcomes per asset over time.
Universal System Integration: Acts as an invisible diagnostic protocol—ingesting webhooks, emails, and forms, and delivering structured JSON, PDFs, or tickets into your existing CMMS.
Safety-Engineered Emergency Routing: High-risk risks (gas, electrical, structural, water) automatically prioritize direct human contact and shutoff guidance rather than speculative advice.
Stop paying for unnecessary service calls and blind dispatches.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Per active door/unit pricing with pooled diagnostic allowances. Includes access to the QR intake platform, automated triage engine, property ledger, and CMMS integrations.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Impak Solutions
Founded
2000
Country
United States
Website
www.impaksolutions.com
Vendor Details
Company Name
fixRAgent
Founded
2026
Country
United States
Website
fixragent.com
Product Features
Building Maintenance
Asset Tracking
No
Commercial Properties
No
Customer Database
No
Dispatch Management
No
Inventory Management
No
Job Costing
No
Job Management
No
Maintenance Scheduling
No
Residential Properties
No
Routing
No
Scheduling
No
Work Order Management
No
Maintenance Management
Asset Tracking
No
Billing & Invoicing
Yes
Calibration Management
Yes
Dispatch Management
Yes
Inventory Control
Yes
Inventory Management
Yes
Key & Lock Management
Yes
Mobile Access
Yes
Planning Calendar
Yes
Predictive Maintenance
Yes
Preventive Maintenance
Yes
Purchasing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes