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Average Ratings 13 Ratings

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features
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support

Description

We serve as your intelligent solution for overseeing maintenance and service orders, ensuring you never overlook necessary upkeep. With our user-friendly digital platform, you can efficiently handle machinery, service requests, field teams, and much more, whether on the web or mobile. Our expertise in service order management is unparalleled, leading you into the era of digital transformation. Experience a streamlined, organized, and digitized operating system that enhances the quality and productivity of your services. You can craft customized checklists tailored to your specific needs, bidding farewell to traditional spreadsheet management. Our centralized maintenance control plan (PCM | PMP) offers automated and visual oversight of all operations. Take command of your corrective, preventive, and even predictive maintenance with the integration of IoT technology. Automatic notifications ensure that you are alerted via email, interactive maps, or alert panels when maintenance is due. Additionally, manage each item on your service plan individually, making it easier to stay on track. Our IoT remote hour meter allows you to seamlessly update the hour meters for air compressors, generators, pumps, and other equipment, enhancing operational efficiency further. Embrace the future of maintenance management with us!

Description

NewWaySERVICE is an online service order software to manage requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your type of enterprise. Any kind of requests can be managed using NewWaySERVICE such as service, repair or maintenance requests. NewWaySERVICE allows you to track each service request (work order), from start to finish, and keep a record of the amount of time each of your technicians has spent on it. Of course, our software includes all main modules you would need to properly manage your service department such as Work orders, Equipment, Customers, Planning, Inventory, Service contracts and Guarantees, Web portal, etc. You can create a free trial account at NewWaySERVICE.com and start using it right away.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online No 

Integrations

QuickBooks Online Yes 

Pricing Details

$74.80 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$27/month/user or less
You only have to pay for technicians who need to have work orders assigned to them.

You do not have to pay for dispatchers or administrative staff who access the application.

Access to the customer portal is also free for your customers.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

INOVAR.TECH

Founded

2018

Country

Brazil

Website

ILIOT.TECH

Vendor Details

Company Name

OroLogic Inc.

Founded

1996

Country

Canada

Website

www.NewWaySERVICE.com

Product Features

CMMS

Asset Tracking No 
Calibration Management Yes 
Inventory Control No 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling No 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management No 

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing No 
Scheduling Yes 
Task Management Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing No 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates No 
Recurring Appointments Yes 
Routing No 
Scheduling Yes 
Task Management Yes 

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