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features
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support

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Description

Social media operates continuously, and you are likely aware that crises can emerge unexpectedly. A single negative tweet has the potential to impact a company's revenue for months on end. Therefore, as a Social Media Brand Manager, it’s crucial to evaluate your readiness to handle emergencies at any hour. If your answer is anything less than a confident "yes," it might be wise to seek assistance from a professional partner. ICUC is a worldwide, multilingual social media team that collaborates with your company to interact with customers at all hours. Renowned for its expertise in community management, ICUC provides social media moderation services designed to facilitate dialogue and address customer service issues. Our moderation strategies are specifically customized for your brand, encompassing services such as text moderation, pre-written engagement responses, video and photo moderation, contest oversight, and more. With a team of specialists proficient in over 20 languages, we ensure that your customers consistently feel heard and valued, fostering lasting relationships. In today’s fast-paced digital landscape, being proactive and prepared can make all the difference for your brand’s reputation.

Description

Spikerz serves as a comprehensive social media security solution designed to safeguard both brands and users from threats such as hacking, impersonation, phishing, spam, and unwanted content. With around-the-clock monitoring that doesn’t necessitate password sharing due to its integration with official APIs, it leverages AI technology to identify and thwart unauthorized login attempts, flag phishing links found in comments or direct messages, and eliminate impersonator accounts before they can inflict damage on your brand. Additionally, Spikerz provides tools for managing permissions, allowing users to monitor who has access to each social media account, which facilitates the immediate offboarding of former employees or vendors, enforces two-factor authentication, and maintains a comprehensive audit trail of all access and modifications across platforms. Its advanced comment moderation and content-filtering capabilities automatically sift through content to detect spam, hate speech, scams, or any inappropriate material, thereby empowering users to maintain their brand’s public image without the burden of constant manual oversight. Furthermore, the platform is designed to adapt as new threats emerge, ensuring that brands remain protected in an ever-evolving digital landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
Pinterest Yes 
LinkedIn No 
TikTok No 
X (Twitter) Yes 
YouTube No 

Integrations

Facebook Yes 
Instagram Yes 
Pinterest Yes 
LinkedIn Yes 
TikTok Yes 
X (Twitter) No 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ICUC.Social

Founded

2002

Country

Canada

Website

icuc.social/our-services/social-media-content-moderation/

Vendor Details

Company Name

Spikerz

Country

Israel

Website

www.spikerz.com

Product Features

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Product Features

Brand Protection

Case Management No 
Domain Monitoring No 
Investigation Management No 
Marketplace Monitoring No 
Mobile App Monitoring No 
Paid Search Monitoring No 
Prioritization No 
Social Media Monitoring No 

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Alternatives

Alternatives

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Areto

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