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features
design
support

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Description

Social media operates continuously, and you are likely aware that crises can emerge unexpectedly. A single negative tweet has the potential to impact a company's revenue for months on end. Therefore, as a Social Media Brand Manager, it’s crucial to evaluate your readiness to handle emergencies at any hour. If your answer is anything less than a confident "yes," it might be wise to seek assistance from a professional partner. ICUC is a worldwide, multilingual social media team that collaborates with your company to interact with customers at all hours. Renowned for its expertise in community management, ICUC provides social media moderation services designed to facilitate dialogue and address customer service issues. Our moderation strategies are specifically customized for your brand, encompassing services such as text moderation, pre-written engagement responses, video and photo moderation, contest oversight, and more. With a team of specialists proficient in over 20 languages, we ensure that your customers consistently feel heard and valued, fostering lasting relationships. In today’s fast-paced digital landscape, being proactive and prepared can make all the difference for your brand’s reputation.

Description

Shieldstral is an innovative multimodal safety classifier with a 3B parameter open-weight structure, adept at assessing text, images, and combined text-plus-image content based on dynamically defined policies during inference. Rather than adhering to a static set of harm categories, it approaches moderation as a binary question-and-answer format: users submit a contextual instruction outlining the evaluation criteria and strictness, pose a yes-or-no safety inquiry, and present the content for assessment. The model processes the “yes” and “no” logits to generate a continuous, calibrated safety score, enabling applications to prioritize or rank outcomes based on confidence levels instead of relying on a single categorical label. This design effectively integrates prompt classification, response moderation, refusal detection, toxicity assessment, and multimodal safety evaluation into a singular interface, empowering teams to modify policies without the need for model retraining. Shieldstral's versatility allows it to analyze prompts, responses, pairs of prompts and responses, images, and images paired with text, making it a comprehensive tool for safety evaluation. As such, it represents a significant advancement in the field of content moderation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
Mistral AI No 
Pinterest Yes 
X (Twitter) Yes 

Integrations

Facebook No 
Instagram No 
Mistral AI Yes 
Pinterest No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ICUC.Social

Founded

2002

Country

Canada

Website

icuc.social/our-services/social-media-content-moderation/

Vendor Details

Company Name

Mistral AI

Founded

2023

Country

France

Website

mistral.ai/news/shieldstral/

Product Features

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Product Features

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Alternatives

Alternatives

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