Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
ICTCore is an open source, developer-friendly unified communications framework that empowers developers and integrators to rapidly create ICT applications using familiar development tools and languages. The framework supports building various communication-based applications such as Auto Attendant, Fax to Email, and Click to Call, allowing businesses to automate and streamline their communication workflows. Users can program custom business logic to control and orchestrate incoming and outgoing communication instances, making ICTCore highly flexible. With a primary focus on integration and automation, ICTCore acts as a common server-side backend for computer telephony integration (CTI) projects. Its modular design lets developers extend the framework to create new communication solutions that fit their unique requirements and existing infrastructure. The open source nature encourages collaboration and customization. ICTCore reduces development time while increasing communication system efficiency. It is ideal for organizations seeking a scalable platform for unified communications innovation.
Description
IntelePeer’s Communications Automation Platform (CAP) offers a cloud-based solution tailored to streamline customer interactions and elevate user experiences. This platform integrates seamlessly with enterprise applications, enabling businesses to enhance efficiency, reduce operational costs, and automate communications across multiple channels like voice, SMS, and social messaging. Leveraging generative AI, CAP supports omnichannel communication and adapts to on-premises, cloud, or hybrid infrastructures, making it a flexible choice for modernizing organizational workflows. With robust enterprise-grade security and compliance features, IntelePeer ensures the protection of sensitive data while empowering organizations to optimize their communication strategies.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon
No
Cisco Webex
No
Facebook
No
IBM watsonx Assistant
No
Mailgun
No
Mailjet
No
Microsoft Teams
No
Numeracle
No
Salesforce
No
Slack
No
Integrations
Amazon
Yes
Cisco Webex
Yes
Facebook
Yes
IBM watsonx Assistant
Yes
Mailgun
Yes
Mailjet
Yes
Microsoft Teams
Yes
Numeracle
Yes
Salesforce
Yes
Slack
Yes
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ICTInnovations
Founded
2006
Country
Pakistan
Website
www.ictcore.org
Vendor Details
Company Name
IntelePeer
Founded
2003
Country
United States
Website
intelepeer.com/platform/
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
Yes
Call Center
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
No
IVR / Voice Recognition
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
Yes
Disaster Recovery
Yes
International Numbers
No
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
Yes
Voice Mail
No