Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ICOMM is a telecom management and consulting company that prioritizes services, specializing in IT Telecom Expense Management, fixed telephony support, UCaaS and mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. Serving clients in over 4,000 locations globally, including North America, Europe, and Asia Pacific, ICOMM has established itself as a trusted partner since the early 1990s, boasting an impressive client retention rate. The company is dedicated to being the premier telecommunications management service provider, consistently aiming to surpass client expectations by delivering cutting-edge technology and exceptional analytical expertise. With a focus on innovation and client satisfaction, ICOMM continues to evolve its offerings to meet the changing needs of its diverse clientele.
Description
For astute IT and business professionals, modern communication methods are fundamentally cloud-based. With the emergence of fully remote teams, it's essential for virtual workers to be seamlessly connected, allowing for collaboration with all necessary tools for their tasks. Unified Communications as a Service (UCaaS) embodies this concept by providing reliable, cloud-hosted solutions that can be implemented more swiftly and at a lower cost than traditional on-premises alternatives. Offered by Windstream Enterprise, UCaaS unifies various enterprise communication methods, encompassing audio, video conferencing, messaging, and collaborative web capabilities. By merging these distinct tools, UCaaS significantly improves organizational workflows, boosts operational efficiency, and enhances overall productivity. Furthermore, when paired with Contact Center as a Service (CCaaS), it creates a robust solution for customer service, making it an invaluable asset for businesses aiming to optimize their communication strategies. This integration ultimately leads to a more agile and responsive organization, better equipped to meet the challenges of the modern marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Windstream Enterprise CCaaS
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ICOMM
Country
United States
Website
www.icomm.co
Vendor Details
Company Name
Windstream Enterprise
Country
United States
Website
www.windstreamenterprise.com/products/ucaas/
Product Features
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
Product Features
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No