Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ICOMM is a telecom management and consulting company that prioritizes services, specializing in IT Telecom Expense Management, fixed telephony support, UCaaS and mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. Serving clients in over 4,000 locations globally, including North America, Europe, and Asia Pacific, ICOMM has established itself as a trusted partner since the early 1990s, boasting an impressive client retention rate. The company is dedicated to being the premier telecommunications management service provider, consistently aiming to surpass client expectations by delivering cutting-edge technology and exceptional analytical expertise. With a focus on innovation and client satisfaction, ICOMM continues to evolve its offerings to meet the changing needs of its diverse clientele.

Description

Boost your business communication efficiency with a cloud-based phone system designed for modern needs. Seamlessly incorporate top-tier applications and software solutions to enhance your communication strategies. Stay connected, collaborate effectively, and communicate effortlessly through business voice services accessible from any device at any time. Utilize real-time call analytics to monitor every interaction and stay informed. Leverage an advanced call recording system that features AI-driven sentiment analysis for deeper insights. Guarantee a smooth experience for your contact center callers, ultimately leading to higher customer satisfaction and loyalty. This integrated approach not only streamlines communication but also fosters a more productive work environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams No 

Integrations

Microsoft Teams Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Subscription
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ICOMM

Country

United States

Website

www.icomm.co

Vendor Details

Company Name

Kloud7 (often stylized as Kloud 7)

Founded

2012

Country

Mobile, Alabama, USA

Website

kloud7.com

Product Features

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring Yes 

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Alternatives

Alternatives

Datagate Telecom Billing Reviews

Datagate Telecom Billing

Datagate Innovation