Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ICEFLO Runbook Management (RBM) is an innovative solution built on the ServiceNow® platform that modernizes runbook processes for operational resilience. By replacing manual spreadsheets, RBM centralizes event runbooks, facilitates detailed event and task planning, and offers a comprehensive overview of interconnected runbooks. It integrates seamlessly with other ServiceNow® capabilities, enabling real-time issue tracking and resolution, and providing role-based personalized content for users. RBM helps organizations manage risk, avoid service outages, and comply with regulatory requirements through efficient change and incident management.
Description
Functions independently to manage regular alerts and actions, thereby minimizing escalations and mitigating burnout. It intelligently modifies thresholds and dashboards to proactively avert incidents and updates runbooks with each new occurrence. This efficiency can save on-call engineers as much as 20 hours weekly, allowing them to focus on development tasks. It manages all alerts, conducts root cause analysis, resolves incidents, and ensures that the on-call experience is stress-free. By automating root cause analysis and incident response, it can reduce Mean Time to Resolution (MTTR) by up to 80%. With comprehensive incident summaries and hypotheses accessible prior to logging in, users will enjoy quicker response times and significantly enhanced uptime. Getting started is quick and easy with production-ready AI that is secure and adept in utilizing all necessary production tools just like a seasoned software engineer. Additionally, it automatically maps your production environment, comprehends code, and tracks modifications seamlessly without requiring any prior training. This innovative approach not only streamlines operations but also enhances overall productivity and efficiency within the team.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
GitHub
No
Prometheus
No
ServiceNow
Yes
Slack
No
Integrations
Amazon Web Services (AWS)
Yes
GitHub
Yes
Prometheus
Yes
ServiceNow
No
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Agenor Technology
Founded
2019
Country
United Kingdom
Website
www.iceflo.com
Vendor Details
Company Name
Resolve.ai
Country
United States
Website
resolve.ai/