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features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Contact/Call Centres are any website that has a high traffic, or organizations that need to assist online customers. Integrated Customer Engagement (ICE), a software solution that enables businesses to meet the challenges of today's highly competitive market, is ideal. ICE integrates Chat, Email, Custom Application, Quality Assurance, and more. This allows for easy switching between different functions. ICE was designed to provide different solutions that are built on a single platform, but remain independent. ICE ensures greater Customer Engagement. You can also deliver exceptional customer service using integrated AI-enabled Chatbot. This chatbot scales your support, sales and marketing goals through actionable analysis, seamless integration, auto distribution of chats and email integration to create an omnichannel customer experience.

Description

Enable your customers to engage with your brand in a manner similar to how they interact with friends and family. iAdvize provides a luxurious, comprehensive messaging experience that spans multiple channels for your visitors. Customers and potential clients can effortlessly connect with your brand through text, voice, and video on the platforms they prefer most. Direct your visitors to the most suitable responders right away. The ibbü product experts, along with your connected in-store sales representatives, service advisors, and AI-driven chatbots, are seamlessly coordinated to assist your customers at every point in their shopping experience. Harness the synergy of human expertise and AI technology to amplify your response capabilities significantly with our advanced chatbots and the ibbü, your on-demand sales team. Our dedicated teams are available to help you implement a conversational strategy that is not only effective but also tailored to align with your specific goals in a cost-efficient manner. Schedule a personalized demonstration of our conversational platform to discover how it can facilitate the achievement of your business objectives while enhancing customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AT Internet No 
Automat Conversational Marketing No 
CROSS-CRM No 
Commanders Act No 
Facebook Messenger Yes 
FuseCommander No 
Google Analytics No 
ItsAlive No 
Kameleoon No 
Mayday No 
Mindsay No 
Salesforce Agentforce Service No 
Tribepad No 
TrustCommander No 
Visativ Chatbot No 
X (Twitter) Yes 

Integrations

AT Internet Yes 
Automat Conversational Marketing Yes 
CROSS-CRM Yes 
Commanders Act Yes 
Facebook Messenger No 
FuseCommander Yes 
Google Analytics Yes 
ItsAlive Yes 
Kameleoon Yes 
Mayday Yes 
Mindsay Yes 
Salesforce Agentforce Service Yes 
Tribepad Yes 
TrustCommander Yes 
Visativ Chatbot Yes 
X (Twitter) No 

Pricing Details

$45.00/month/user
ULTIMATE $65/month/user
ENTERPRISE, Get a Quote
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Etech Global Services

Founded

2003

Country

United States

Website

www.etechgs.com

Vendor Details

Company Name

iAdvize

Founded

2010

Country

France

Website

www.iadvize.com/en/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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