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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Watson enhances your team's productivity through its array of skills and integrations, making you more effective than ever before. By allowing Watson to automate repetitive tasks and simplify intricate processes, you can save valuable time and energy. This enables you to concentrate on more strategic and high-level assignments. Moreover, Watson promotes smooth communication among team members, ensuring that everyone remains aligned and that projects are completed punctually and with the expected quality. You can enhance Watson's capabilities by importing both existing and new automation into the platform, thereby streamlining workflows and optimizing efficiency. With its advanced natural language processing, Watson can access a wide range of basic and sophisticated skills to fulfill your requests accurately and in the proper sequence. There's no need for specialized training, as you can begin utilizing prebuilt skills tailored to your requirements within minutes. Additionally, Watson seamlessly integrates with various applications and tools, effortlessly connecting with platforms like Salesforce, Workday, Outlook, Gmail, and more, ensuring a cohesive workflow across all your essential tools. This level of integration not only simplifies processes but also empowers your team to achieve greater collaboration and productivity.

Description

IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IBM Watson Yes 
Box Yes 
Gmail Yes 
Google Drive Yes 
IBM Cloud No 
IBM Cloud Pak for Applications No 
LinkedIn Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Oracle Fusion Cloud HCM Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
Slack Yes 
ThisWay Yes 
Workday Extend Yes 

Integrations

IBM Watson Yes 
Box No 
Gmail No 
Google Drive No 
IBM Cloud Yes 
IBM Cloud Pak for Applications Yes 
LinkedIn No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 
Oracle Fusion Cloud HCM No 
SAP SuccessFactors No 
Salesforce No 
Slack No 
ThisWay No 
Workday Extend No 

Pricing Details

$200 per seat, per month
Free Trial No 
Free Version No 

Pricing Details

$0.01 per minute
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Country

United States

Website

www.ibm.com/products/watson-orchestrate

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/watson-speech-to-text

Product Features

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

Product Features

Transcription

AI / Machine Learning No 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription No 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search No 
Multi-Language Support No 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition No 
Subtitles No 
Text Editor No 
Timecoding No 

Alternatives

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft