Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leverage AI-driven search capabilities to extract precise answers and identify trends from various documents and websites. Watson Discovery utilizes advanced, industry-leading natural language processing to comprehend the distinct terminology of your sector, swiftly locating answers within your content and revealing significant business insights from documents, websites, and large datasets, thereby reducing research time by over 75%. This semantic search transcends traditional keyword-based searches; when you pose a question, Watson Discovery contextualizes the response. It efficiently scours through data in connected sources, identifies the most pertinent excerpts, and cites the original documents or web pages. This enhanced search experience, powered by natural language processing, ensures that vital information is readily accessible. Moreover, it employs machine learning techniques to categorize text, tables, and images visually, all while highlighting the most relevant outcomes for users. The result is a comprehensive tool that transforms how organizations interact with information.
Description
Transform feedback from reviews, chats, surveys, emails, call transcripts, support tickets, and social media into valuable insights and trends to effectively address the challenges in Customer Experience (CX) and User Experience (UX). By leveraging viavoo AI, organizations can understand customer behaviors, emotions, expectations, and claims, allowing marketing, CRM teams, and other Customer Experience stakeholders to make data-driven decisions. Engage with the raw data through dynamic visualizations like interactive charts, which breathe life into verbatim feedback. Conduct in-depth analyses of your products, services, customer journeys, applications, and competitors to uncover significant insights. This process not only enhances understanding of customer experiences but also reveals emerging market trends that can inform strategic planning. Ultimately, this comprehensive approach leads to improved customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Azure Marketplace
Yes
IBM Data Refinery
Yes
IBM Watson
Yes
IBM Watson Studio
Yes
IBM watsonx Assistant
Yes
Integrations
Azure Marketplace
No
IBM Data Refinery
No
IBM Watson
No
IBM Watson Studio
No
IBM watsonx Assistant
No
Pricing Details
$500 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/cloud/watson-discovery
Vendor Details
Company Name
Viavoo
Country
France
Website
www.viavoo.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Enterprise Search
AI / Machine Learning
No
Faceted Search / Filtering
No
Full Text Search
No
Fuzzy Search
No
Indexing
No
Text Analytics
No
eDiscovery
No
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Product Features
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
No
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
No
User Segmentation
No
Web Analytics
Campaign Management
No
Conversion Tracking
Yes
Form Analytics
No
Goal Tracking
No
Keyword Tracking
No
Multiple Site Management
No
Pageview Tracking
No
Referral Source Tracking
Yes
Site Search Tracking
No
Time on Site Tracking
No
User Interaction Tracking
Yes